BetBoom Casino – generell diskussion (sida 2)

Have you contacted the payment provider regarding this as well?

Sometimes it is really not on the casino's site, actually.

Har ni några kampanjkoder för Betboom? För casinot?

I already replied to you in another thread. So I won't repeat myself.

It's a shame that the casino doesn't have an active representative on the forum, maybe you would get more information.😕

Jag registrerade mig hos BetBoom, satte in 300 pesos, tog 100% bonus och vann 2 251,35 pesos. Pengarna försvann omedelbart, även om de syns i min historik – jag har bifogat skärmdumpar, loggar och chattar med kundtjänst.

Okay, so according to what you're saying, you won the money but didn't spend it, right? If you have a gameplay history, I believe we could try to help you if you can't reach an agreement with the casino. 

I looked at what they wrote, but they only mentioned that you won 71.64. It's strange, so I would probably discuss it with our team, who will look into the whole situation. 

What do you think? 

If you're interested, you can find the link to the complaint form here.

Jag bifogar bevis: transaktionshistorik, skärmdumpar av mina intäkter – två tusen tvåhundrafemtioen pesos och trettiofem cent – ​​och chatten med deras representant, som vägrade bekräfta saldot och hävdade att bilden "inte är tydlig", trots att jag skickade dem flera versioner. Jag registrerade mig, satte in 300 pesos, fick bonusen och spelade; pengarna dök upp och försvann sedan.

Can you please send me the terms and conditions of the bonus you played with?

Keep the evidence, but basically it's the same as what you wrote to me yesterday.

Depending on what kind of bonus it was, I'll be able to tell you more.

Jag går igenom samma situation på Betboom. Jag vann 22 000 MXN och jag kan inte ta ut pengar på grund av "misstänkt aktivitet".

Och jag hade redan gått i pension innan dess

Does it mean that your account is fully verified?

Have they provided any more details to all this?

Perhaps our complaint team could try to find out more if you'd like. Just let us know if you're thinking about submitting a complaint.

Det är fixat nu, tack.