BetAlice Casino – generell diskussion (sida 3)

Jag har väntat i nästan en vecka på beloppet 900 PLN, och jag kommer förmodligen att lämna in ett klagomål, varför måste jag vänta 14 dagar om det är mina pengar?

I think we're slowly getting there. Fourteen days is the time allotted for the casino to resolve everything that needs to be resolved, and for us, that's the time when the player should have their money. There can be various reasons for the delay. Of course, I'm not saying that casinos sometimes deliberately cause delays so that players will continue playing with their money. 

However, this is our proven procedure, and we stick to it. You can file a complaint earlier, but we give casinos the aforementioned 14 days.

BetAlice provides clear information in its "Help Center" section about how long it takes to process withdrawals. When an operator provides such information, it must also adhere to it. Anything else is misleading the customer.

Jag har väntat i en vecka nu, om jag inte får betalt idag kommer jag att lämna in en klagomålsanmälan.

I understand that players often only see the days that the casino specifies. However, when it comes to international transfers, delays can occur that the casino has no way of resolving. Have they sent you the money yet, or not? Which payment method did you choose?

Idag lämnade jag in ett klagomål mot detta casino.

Unfortunately, no. I have already filed a complaint about this, which will be published in about a week due to the 14-day deadline. For payment, I only use cryptocurrencies.

Jag skulle vilja be er avsluta mitt klagomål, pengarna kom idag. Tack.

Hey, I saw the complaint is in state- review.

I will let our team know about the situation.

Glad you got your money. 🙂

That's a shame. But I see that another player got their money, so I believe that you will also be lucky and get yours.

If that doesn't happen, then the complaint will continue and we will contact the casino.

If there are any updates, let me know.🙂

I submitted a complaint to you about 1 1/2 weeks ago. When the deadline for publishing the complaint expired, I was asked to confirm once again whether the problem had been resolved or not.

No, my issue has not been resolved, otherwise I would have marked the complaint as resolved.

Now i am waiting three more days for Casino Guru to respond to my reply so that the complaint can finally be processed. Honestly... this is wasted time and only causes more frustration. Utterly inappropriate.

https://casinoguru-en.com/complaints/betalice-casino-player-s-winnings-haven-t-been-received-5

Regards

R0UNDER

I know that it can be time-consuming, but the procedures are the same for everyone. However, I believe that everything will improve and the casino will be contacted soon.

The casino hasn't said anything else yet. Have you found out anything new?

Hahahaha... how can I make it clear to the Gurus that the answer is no? ... nein, non, nee, nö, nope, or eheh?

The fact that BetAlice has not yet responded is surely because you have not pursued my complaint and started to exert pressure on BetAlice. 

But what do I know? 🤷‍♂️

We haven't contacted the casino yet, but when we do, you'll see it in your complaint. However, players sometimes try to communicate with the casino outside of complaints, or the casino sometimes sends them updates. This is not unusual, so I asked about it since you wrote to me after a week.

Jag har väntat på en utbetalning på 500 euro sedan den 16 februari. Jag får samma standardsvar från supporten: det beror på ytterligare säkerhetskontroller av finansavdelningen eller för många förfrågningar. Jag vet inte vad jag ska göra mer; måndag är det 14 dagar sedan.

Please let us know how the withdrawal is now. Still pending?

Our complaint team will soon review your complaint and inform you about any next steps if the withdrawal wasn't paid yet.

Statusen är oförändrad; jag har öppnat ett klagomål.

Jag vann 400 euro från casinot i början av februari, men idag, den 22 mars 2026, har jag fortfarande inte fått mina pengar. Jag har skickat in alla begärda dokument, men casinot svarar inte längre på mina e-postmeddelanden. I kundtjänstchatten får jag alltid samma kopiera-klistra-svar: "ärendet behandlas av teamet".

När jag läste casinorecensionerna märkte jag att många andra verkar ha exakt samma problem.

Om någon har några tips på hur man kan gå vidare med detta är de välkomna.

Hello, to be honest, I think you’ve been waiting long enough. From what you’re saying, it sounds like you went through verification recently, but it wasn’t completed? That would be very important to find out.

Even so, it’s good that you opened a complaint. I hope our team will be able to help you in some way. 

Jag är också påverkad. Jag har väntat på 800 euro sedan den 24 april. Igår i chatten lovade Karem mig den "slutgiltiga fasen" – idag, naturligtvis, med deadline som närmar sig, ingenting igen.

Webbplatsen betalice3.com har inte ens en synlig licenssigill. Det tyder starkt på ett mönster. Jag har lämnat in ett klagomål till Guru och jag kommer att driva det vidare. Att avbryta är inte ett alternativ för mig. Vem mer väntar så länge just nu?