3 månader sedan
I am really sorry for the outcome of your complaint. Unfortunately, we have our hands tied when it comes to this.
Have you tried to contact their regulator already? Hopefully, you will have more luck there.🤞
Please keep us informed.
Betador Casino – generell diskussion (sida 2)
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3 månader sedan
Yes, I have submitted a complaint with the casino license authority.
Thank you
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3 månader sedan
Thank you for informing us. Please continue to do so, we would like to learn the outcome.
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3 månader sedan
I believe this casino either closed ot not accepting new players. And no more live chat.
Please check.
3 månader sedan
We'll see, so far the casino is fresh according to our review so anything can happen. But it's not the best start if they ignored us and didn't try to solve anything.
Hopefully you'll be successful with the licensing authority.
Also, thanks for the info about the live chat, I'll pass it on to the data team to take a look.
I'll keep my fingers crossed that you get a response and that the answer will be a positive one.
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3 månader sedan
I wonder how these kind of casinos have license and they do such thing and they don't care about the reputation.
3 månader sedan
If I may add my point of view, it is quite easy. A license still works the same way as a purchaseable product. Some companies even offer a ready-to-go casino, so getting the license is not so complicated. 🙁
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3 månader sedan
Sure, but the licensing authority should make sure that the casino is reliable. So casino shouldn't just create a website and takes advantage of players or just take their money. That's really bad because lots of casinos are doing this with their very low RTP or verification issues or withdrawal issues, and the most important is the gambling responsibility options and seriousness.
3 månader sedan
Even though I agree that it should be as you say and approach it seriously in the online world we can see that things change from time to time and not everyone is about being honest and player-oriented.
There are a lot of scam casinos that have been running for maybe a couple of months or so, so you always have to check where you are depositing. Seek as much information as possible, player experience, to avoid any unpleasantness. I'm not saying that even in the best casino nothing can happen, but it's certainly less likely.
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2 månader sedan
Hello,
After my complaint to the licensing authority, the casino has refunded all my deposits back.
2 månader sedan
I am glad that it happened this way. Did you get the whole amount as stated in your complaint?
2 månader sedan
Yes, I got full amount.
Thank you for following up.
2 månader sedan
No problem at all. We're here for you. Stay well.
2 månader sedan
I don't know why my complaint here at guru now shows solved. Should not be marked resolved, because it was done by the licensing authority. So other Guru members should know the issue was not resolved by the complaint here. As the casino was not even replying to the complaint or emails.
Ändrad av författare 2 månader sedan
2 månader sedan
Hi there! Nice to see you again 🙂
It's anyway more of a technical matter. As it directly affects the Safety Index, we must make its types as basic as feasible. Your case was thus settled. There are two more sub-options: rejected and unresolved. None of these, in my opinion, fit the result.
To be honest, even though the authority needed to hear about your concerns, the Team took some time to address them. Since we can't do that on any player's behalf, you had to take the step on your own. Nevertheless, by handling the complaint procedure, the team helped you, in my opinion.
Because we care to be transparent though, this is the complaint's summary:
"Dear everyone,
This complaint has been resolved after the issue has been escalated to the Curacao Gaming Authority, as per this thread on our forum: https://casino.guru/forum/casinos/betador-casino---general-discussion/2#post-118432
Therefore, we are marking this complaint as resolved."
I think it makes sense.
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