My KYC verification process was rejected as i had submitted my friend's documents which he had already submitted in his account but that account was deleted due to which KYC process was rejected.
When i contacted to support team they told me that you KYC has already approved on another account
Now i want to reverify my KYC verification process so that i could upload my original documents and complete my KYC verification process
I imagine it seems like a triviality, a reversible mistake, but the truth is, the casino most likely already considers you a troublemaker. You've breached one of the most important rules. KYC in the casino is a serious matter, once you try to fake it for any reason, it gives a clear signal to the casino that you are not welcome anymore.
At least, please do not ever do that again. 🙏 Always use only our own personal details, documents, and payment methods.
I fear there is no way to help you out. It was the worst mistake.
Hello, please help me in login of my bc game.
When i lohin its asking for 2fa which i have lost
I think I remember you, Romi sent you an email suggesting contacting the casino via email (which was also included) or by other channels.
Frankly, the point of the two-time authentication is that nobody except you can deactivate it, it's a security measure.
Please contact the casino immediately, we can't help you overcome account security - I'm sorry.
If I may add a tip: always store the master code, as the application always suggests. 🙏
i cant understand why casino guru needs to post that this casino is accepting players from california which is thats not even true i have registered my account yesterday to this BC.GAME because of what casino guru rated it i thought i found the right casino.,
yet its the worst ever casino i have been after i registered and put all my information even my IDENTITY and a copy of my ID I HAVE INCLUDED BECAUSE THE WAY CASINO GURU HAVE THE RATING SO GOOD THATS IS BS DONT BELIEVE THAT SHIT ITS A SCAMMER CASINO NOT A GOOD RATED ONLINE CASINO AFTER I PUT ALL MY INFO ANOTHER BIG SCAM JUST HIT ME FROM THE AGENT OF THIS BC GAME TOLD ME I WAS NOT ALLOWED TO PLAY THERE AND SO I TOLD HER GIVE ME MY MONEY BACK IF THATS THE CASE ALL OF A SUDDEN THEY WONT REFUND ME BECAUSE I WAS IN THE RESTRICTED REGION WTF IS THAT WHY WOULD YOU GIVE THIS CASINO A GOOD RATING IF AND WHY WOULD YOU SAY THEY ACCEPT PLAYERS FROM CALIFORNIA IF THEY HAVE T&C RESTRICTIONS THEY DONT ALOUD PLAYERS FROM CALIFORNIA ARE NOT ALLOWED THIS NEED TO BE CHANGED. NOW MY QUESTION CASINO GURU WHO CAN I GET TO GIVE MY DEPOSIT back to my bank because THAT WAS SCAMMED BY BC GAME FOR THE REASON I BELIEVE ON WHAT YOU RATED FOR THIS SCAMMER CASINO 
I am sorry about this whole situation you have to go through at this casino and would like to suggest you file a complaint here with our team so we are able to help with resolving it. If you wish to do so, just follow this link, please.
Also, our data team will check this information and change it in our review accordingly.
Please let us know if you need any other assistance, we're here to help.
yeah i need my money back i ask them to refund my deposit but they are not going to do so because they have to fallow their T&C if not because casino guru have not done this rating it should not happen to any player who can see nd fall from their strategy
We believe that the casino has to solve any situation like this, especially if their software does not manage to block the players from restricted countries to deposit money or even register there. Please file a complaint, and we will try to help you recover your money.
thats impossible they will not solve this,. the way they told me there was no way they will help me about my deposit they won't. i can provide you their message here if like to
There is no need to provide anything yet. You can do so after submitting your complaint with our team.
go look at this is this what you mean player from california accepts!!! why would you give a good rating for this kind can you explain to me what is the for ?
UNBELIEVABLE YOU HAVE IT POST IN PUBLIC IS THIS WHAT YOU REPRESENT IN PUBLIC CASINO GURU SUPPORTING THIS KINDA SCAMMER
THAT IS FCK UP THIS SOMETHING NEEDS TO BE INVESTIGATED!!
NOW I WONDER WHY WOULD YOU HELP PLAYERS THAT BEEN IN SUCH A ISSUE WITH THOSE ONLINE SCAMMERS FOR FREE!!
I think Romi did a pretty good job of explaining the situation. Thank you for sharing the screenshot with all of us, of course.
To be honest, I do not think I understand everything you wrote in your previous post. However, if you still need assistance, try filing another complaint against this casino. I bet you can do it since you currently have two active complaints. Here at Casino Guru, this is how we look into player concerns.
Moreover, if there is anything to be discussed here, feel free to do so.
explain what? nd who cares if you don't understand what i said!! and why do u have to comment did anybody told you to comment about it? i believe no one ask for your opinion or your time to post a comment or can u explain please why do u have to comment here did my post even bother you or you just concerned because you care about BC.GAME CASINO
and TO BE HONEST for sure no one ask you about how would you look in to player concerns i dont need any advice from you just to let you know so! GO SOMEWHERE ND comment where you can understand not here! you don't even understand right RADKA. ? i bet your name is match with your personality because i DONT understand where you coming from! nd first of all how stupid people are responding on the comment if they can't understand what they even said! ! what in hell you think you are an angel ha? an red fckng stupid angel!! angel from hell i guess 👹 doesn't matter if i want to discussed here or anywhere thats nothing to do to you i hope you don't understand what im saying so you can post your thoughts or your concerns if you have one feel free to do so lol 😂
I WOULD LIKE TO SAY THANK you casino guru for understanding and making action ASAP ND REMOVING THE Unnecessary information that wasn't supposed to be posted in public. i hope i can get my refund but besides that I am happy from what you did thanks again. ignore what i said above we all makes mistakes i understand that.
No offense taken, I asure you.
I'm glad you got the money, though I'm not convinced it was our intervention that helped out in the end. 😀
Anyway, if I may add a bit of an explanation, we admins are here to moderate the forum, and support players, so they do not feel like their issues are ignored.
If you ever want your post to be left alone, feel free to mention that.
Thanks, and stay well!
i haven't got nothing yet if you really want to help then do something not just respond on comment that nothing to do with you. you're not even involved yet and you just responded to my post like you did alot already isn't right? before you say something think about what you trying to say i dont care what people say but hey don't act like i know you or you know me because i ain't know people like that
ħuuu what was the point? you try to argue with people who need help from those scammers lol funny about it you understand what my post is because you have alot to say! about it 🤣 you think i will post something here for you nor just gonna left alone? i would probably accept the left alone than you comment on my post without knowing what i said
jag vill spela
i haven't got nothing yet if you really want to help then do something not just respond on comment that nothing to do with you. you're not even involved yet and you just responded to my post like you did alot already isn't right? before you say something think about what you trying to say i dont care what people say but hey don't act like i know you or you know me because i ain't know people like that
ħuuu what was the point? you try to argue with people who need help from those scammers lol funny about it you understand what my post is because you have alot to say! about it 🤣 you think i will post something here for you nor just gonna left alone? i would probably accept the left alone than you comment on my post without knowing what i said
I think it's the job of an admin on the forum to reply to people's posts, don't you think ? If you answer and exchange feedback with another player, we try not to interfere, but of course we have to take into account what players write. Not everything is always black and white as it seems at first sight.
The fact that we try to help is a matter of course because if I ask someone who comes with a problem what happened, I try to explain to them if it would be possible for the team to help them or what they might have done wrong, what they need to remember and so on.
It's not at all about who knows who, nobody knows each other here, but if you have such an opinion then I guess the meaning of the word forum is quite far from what it really is.
Have a nice day. 🙂
yeah right like right now what is the point of all this shit! so you think is that what i even want to talk about! why dont you read the comment again and tell me on the comments what all about it!! is the admin has to ack like that seriously wow! funny she can't understand then whats up now,
i dont think you ever been with real admin not only this typ of admin you thought thats how you describe admin LOL 😂
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
