2 dagar sedan
Yeah, they won't answer to me either. I have sent multiple emails and all I've received is one message last friday that said "Biometric and Source of Wealth is missing and failed". Nothing else. Terrible customer service...
Awbit Casino – generell diskussion (sida 3)
2 dagar sedan
Hey! Thanks for replying. I made the complaint. It would't let me add screenshots tho. I'll try to add them in this message
igår
You have done the right thing to submit your complaint here.
Unfortunately, our team is not able to intervene before the 14-day time period passes from the day you have requested your withdrawal, so for now we just need to wait.
In the meantime, of course, if you have any updates from the casino, surely let us know.
Try also to check your email, even the spam folder, if there is any message from the casino regarding your verification. It actually happens many times that an email from the casino can finish in the spam folder and players don't see it there, you know.
We'll wait for any news.
2 dagar sedan
Hej, jag lyckades kontakta någon en gång, problemet är att supportpersonen inte har svarat mig längre, jag kan inte ladda upp några dokument... det fungerar inte... mejl besvaras inte heller
Automatiskt översatt:
igår
I understand.
From your post and the other one above, I started to think maybe they have some technical issue or something. What do you think?🤔
Well, good that you filed a complaint here, so our team will try to get to the bottom of this. Now we just need to wait until we are able to intervene in your case.
If there are any updates, please let us know, and try to check your email if there is any message from the casino. Look into the spam folder as well, just in case. Okay?
We'll be waiting here.🙂
igår
Hej. Problemet är när betalningen annulleras. Måste du vänta 14 dagar igen? Om så är fallet kommer det att ta en evighet, fram till nu har betalningar avbrutits --
Automatiskt översatt:
8 timmar sedan
It depends on who would cancel the payment.
Do you mean rejected by the casino?
In that case, the 14-day time period will count from the date you requested the withdrawal, of course.
7 timmar sedan
Och vad händer om de fortsätter att avbryta det? Då kan jag aldrig få hjälp
Automatiskt översatt:
7 timmar sedan
I also made my first withdrawal request last Tuesday, 9 days ago. They have cancelled it several times citing that the documents are insufficient. However, I have resubmitted the request each time, most recently on Monday. They haven't cancelled it yet.
I sent them an email yesterday with all of the documents again. Still no response.
