May I ask if this is your first withdrawal at this casino, or did you have some successful ones before? Has your account been fully verified there?
I also would like to know if some information about the fee you are saying is included in their terms.🤔 Have you read it there before?
Hello, my name is Iozzo Mary Helen, I played at an online casino located in Australia, the name of the casino is www.abigcandy.com, I won $4000 with them on March 31st, I chatted with them and they told me that everything is ok and that the money will reach my bank account in the shortest time, and on April 30 the funds were deleted. I contacted them on chat and they told me that I mixed up the funds and that the money will no longer reach me. But I have not made another deposit or withdrawal during this period. It is a big SCAM not to play at this casino.
Hi, does it mean that you played with some bonus when you had mixed funds ? I'm wondering why the casino would take them and say they won't pay you anything. They didn't comment on that ?
I also saw that you have a complaint and Peter will try to help you and is apparently communicating with the casino at the moment. I hope you will have an update soon and we will know more.
I had a bonus on March 28th worth $10 which I played until March 31st when I filed the issue. On their site, they say in the terms and conditions that you must not have more than $5 in your account when you make a bonus deposit. When I made the deposit, I had $0.20 in my account. Yes it's true, I got a deposit bonus on March 31st, I had $5k to roll over, so I did it and everything was legal, I didn't do anything wrong with them. Thank you
I understand and I assume that Peter already knows everything, so I wonder if the casino has told him everything he needs to know and with what he comes to the complaint you have filed. I would be very happy if it turns out fair but I don't want to get ahead of myself yet. From what you describe, it looks like you've probably done nothing wrong and you've met the conditions.
So we'll stick to what Peter tells you. I hope he comes with good news.
Hi guys
This is my first time withdrawal they did paid me already. It took 1 week to get deposit approval then I have to wait 10 days no weekend count.
So they paid me already. NOW i another 3500 hope it hit in 3 weeks.
They paid me already I thought they will lie to us. It took 3 weeks to get my 1000 withdrawn but bitcoin took fee 106 which is so high.
Just curious, do you have VIP status at Abigcandy?
I have also successfully secured one withdrawal from them. That was about 12 months ago.
They have failed to process anything since. If you got one, that's great. Take your money and never play with them again.
Good luck getting any other withdrawal processed.
Depositor
I think those that have a status(Depositor, VIP) will get one withdrawal. Those who have no status never get their payments. I’m also banned from using bonuses.
I been deposit maybe 5 times until my first won.
I know this casino is really slow with withdrawal process
Did you deposit play or just using their bonus ?
Hi
Yes my first deposit and they paid me already it been 3 weeks harassment them every day.
Lucky i deposit $40 and won my second withdrawal. Let see how long it will take and get pay. If this time i get my pay then I'll consider as this case close.
Let wait for my second deposit ! Hope they not making any excuses !!!!
So it is a success indeed. My question, though, is: Is there information about the fees in their terms?🤔
Surely keep us informed about any further developments.
I deposited using a bonus promotion called Power Spin. Achieved required playthrough. There isn’t a reason why my withdrawal has been delayed other than incompetence and dishonesty.
I deposit through inbox coupons 240% 50 spin.
Always deposit 40 to 50 $.
Let hope my second withdrawal come in now still proceeding. Once it approved then there is hope !
Hello, my name is Iozzo Mary Helen, I played at an online casino located in Australia, the name of the casino is www.abigcandy.com, I won $4000 with them on March 31st, I chatted with them and they told me that everything is ok and that the money will reach my bank account in the shortest time, and on April 30 the funds were deleted. I contacted them on chat and they told me that I mixed up the funds and that the money will no longer reach me. But I have not made another deposit or withdrawal during this period. It is a big SCAM not to play at this casino.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
