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We’d like to let you know that your card does not support payouts. As a result, your withdrawal will be processed via bank transfer to the account connected to your card.

To continue, please upload the required documents using this link: Submit a request

1. Valid ID (You can skip this step if you’ve already provided your ID.)

2. Bank statement

Please provide a bank statement in PDF format for the account linked to your card. The document must clearly show:

Your full name

IBAN or account number, and SWIFT code

Card number or transactions made using the card (If the full card number is visible, please show only the first 6 and last 4 digits)

Bank name and logo

Once your documents have been reviewed and approved, your withdrawal will be processed via Wire Transfer. Funds should arrive in your bank account within 5-8 business days.

Thank you for your cooperation. If you need any assistance, please visit our Help Center

I`ve send them all documents. No response. Contact only bootchat.

Hi stanmat,

Thank you for the details. Now it looks like the issue is connected to the payout method and additional verification for a bank transfer, since your card apparently cannot receive payouts.

If you have already uploaded all the documents they requested, I would give them a little time to review them, especially if you sent them only recently. The most important thing now is to keep all communication and proof that the documents were uploaded or sent.

Could you please tell us when exactly you requested the withdrawal and when you submitted these documents? Also, have they confirmed that any of the documents were accepted, or are you still waiting for the first proper reply from them?

If this keeps going without a clear answer for a longer period, especially if more than 14 days pass from the withdrawal request, then submitting a complaint with us could be a reasonable next step so our complaint team can look into it in more detail.