Yes, and according to the complaint I saw, you provided a card that was not in your name but in your brother's name, which is a violation of the rules and therefore you did not pass the verification.
Therefore, you will not be able to withdraw money and I would say that is one of the most basic things to look out for and therefore have everything in your name in the casino.
When I tried to withdraw my money it's begin processing then i received a mail that your withdrawal of amount 600 was was cancelled due to required profile verification. There is option of verification in the mail then i clicked on it it's begin start verifying my face then started uploading video after that the uploading of the video takes to long time to upload more than 5 min even I have better 5g internet connection. Then i cancelled video uploading i thought it's may be there is a network issue let me cancel and upload again. But when I clicked on cancel then it's asked for login I was entered my phone number and password then i got a Pop up message.
That your account was blocked due to failed verification and now I am not able to do verification again and not even able to login my account.
Please unblock my account, in my account have money.

Hi, and welcome to the forum.
DId I understand that for some unknown reason the deposit did not make it into your casino account? There may be other important details and dates, so please explain as best you can, and we will see where we stand. Ok?
I get it. It's a difficult situation; however, please keep your online safety in mind and do not post unnecessary account details in combination with registered email on public forums. 🙏
May I know what response you have gotten so far from the casino? I would also recommend contacting your payment provider for more details. The thing is that the deposit payment chain does not exactly fit in the matters we could somehow help with, so first of all, I would get an official statement from the bank or wallet you used for those deposits. Then, based on the outcome, I would compare that with the casino's statement and make further steps.
I honestly don’t fully understand why you kept depositing increased amounts when you already knew that even the amount sent on August 9 didn't come through.
Deposits used to go through fine before; this is the first time they’ve done this to me. I have no information about the payment provider—I don't know how to contact them, nor do I have their email, phone number, or any other details. I can send you my statement.
Well, never mind. I was just curious why you would deposit more on August 25, where it seems that even a previously made withdrawal for example, the one from August 9, had not made it through. It's kind of unusual, you know.
In any case, I bet you know what payment method you used for those deposits; hence, I suggest contacting your own payment provider—the one you have been using for depositing. It's crucial to have confirmed those payments were actually sent and processed on our end. Does it make sense, please?
Having the transaction confirmed, you may confront the casino's payment chain with specific identifiers.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
En plattform skapad för att visa upp alla våra åtgärder som syftar till att förverkliga visionen om en säkrare och mer transparent spelindustri online.
Ett ambitiöst projekt vars mål är att hylla de bästa och mest ansvarsfulla företagen inom iGaming och ge dem det erkännande de förtjänar.
Casino.guru är en oberoende källa till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av någon speloperatör eller några andra institutioner. Alla våra recensioner och guider skapas med största objektivitet och ärlighet, efter bästa kännedom och bedömning av medlemmarna i vårt oberoende expertteam. De är emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, rådgivning i juridisk mening. Du ska alltid själv säkerställa att du uppfyller alla rättsliga skyldigheter innan du spelar på ett utvalt casino.
Kontrollera din inkorg och klicka på länken vi har skickat till:
youremail@gmail.com
Länken är giltig i 72 timmar.
Kontrollera mappen för "Skräppost" eller "Kampanjer" eller klicka på knappen nedan.
Bekräftelsemeddelandet har skickats igen.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.