1xSlots Casino – generell diskussion (sida 7)

Är de pålitliga? Tänk om jag sa att de försvann och lämnade mig med 10 pesos och mina 127 MXN. De försvann helt enkelt och lämnade mig utan någonting. De hjälper dig inte via någon kanal; det verkar som att alla är inblandade. Det har blivit ett modus operandi för 1xslots. De har skamlöst hittat på spelnamn som inte finns på deras plattform och påstår att jag spenderade mina pengar där – av en slump samma summa som de stal. Det verkade vara ett legitimt casino, men de tar dina pengar utan att skämmas. Oavsett hur attraktivt de än försöker få det att verka, med vadslagningar, spel eller vad som helst, två ord: äckligt casino.

Hi, so I understand correctly that you had 127 MXN in your player account and you say that the casino left you with only 10 and you didn't play with the money, right? You didn't use any bonuses or anything like that?

Do you have any game history where you can see what you played?

God dag!

Vi beklagar verkligen att du har upplevt en så obehaglig situation på vår webbplats.

Tyvärr har vi inte dina uppgifter för att verifiera exakt vad som hände, men vi vill försäkra dig om att våra anställda inte har tillgång till ditt saldo. Vi är ett licensierat casino, och obehöriga debiteringar på ditt konto är absolut oacceptabla.

Vi har svårt att tro att våra supportmedarbetare skulle ha uppfunnit ett icke-existerande spel för att förklara hur pengarna används. Är det möjligt att det har uppstått ett missförstånd? Vår plattform erbjuder ett brett utbud av spel och leverantörer.

Innan du söker efter en specifik titel ber vi dig att verifiera att du inte använder ett VPN, eftersom det kan påverka tillgängligheten för vissa spel.

Om vårt supportteam har informerat dig om att pengarna har använts på en specifik spelautomat, vänligen se också till att ingen annan har tillgång till ditt konto. Om spel har lagts betyder det att någon manuellt har loggat in i spelet – eller aktiverat autospelläge – för att lägga spel från ditt konto.

God dag! Vi beklagar att du hade en obehaglig upplevelse.

Vi vill dock förtydliga att vi är ett helt annat projekt — 1xSlots.

Av denna anledning har vi inte tillgång till eller möjlighet att granska situationen som inträffade på ett annat casino, och tyvärr kommer vi inte att kunna hjälpa dig med det fallet.

True. The posts have been moved to the correct casino, thanks for your keen eye. 🙂

Excellent job of reading the post and tagging the wrong casino on this thread. Stay hot! Pure excellence Jaro!!!!!

Kära allihopa, problemet jag hade var med 1XBET-casinot, inte med er. Jag uppskattar ert svar och är också mycket förvånad. Jag beundrar särskilt er närvaro på detta forum, eftersom 1xbet inte har gett någon förklaring till varför min insättning försvunnit. Ursäkta eventuella besvär jag kan ha orsakat.

The player wrote under the wrong casino, so I tried to find out if he was talking about this specific one or another one he mentioned in his post. Sometimes casinos sound very similar, and players or I can easily get confused. His posts were moved to the correct casino. 

If this is your only job on this forum, you're probably not having a very happy period.

Precis, jag spelade på min telefon och pang, den dog eftersom batteriet tog slut. Jag fortsatte omedelbart på min laptop, och när jag loggade in, till min överraskning, saknades pengarna. Det fanns bara 10 dollar av 127 dollar (jag minns beloppen mycket väl eftersom det var därför jag skyndade mig att starta min laptop). När jag kollade vad jag kunde (för det är värt att notera att casinot inte för någon logg över dina spel), eller åtminstone ger de inte kunden den, som på alla onlinecasinon jag känner till, när jag bad om hjälp, gav de mig bara namnet på spelet jag av en slump spenderade 127 dollar på (vilket de säger var roulette någonting). Och de vill inte heller ge dig loggföringen. De har tillgång, men jag, som användare, har inte det. Åtminstone lade de alla hinder i min väg, och de gav mig aldrig något tillbaka och fortsatte sin lögn till slutet. Jag ville inte fortsätta kämpa för de där pengarna som bara de vet om eftersom de inte kunde returnera dem eller lösa problemet, inte ens för att undvika att bli avslöjad eller för att se bra ut inför sina kunder. Kort sagt, det var en besvikelse eftersom jag gillade det, men man kan inte fortsätta lita på det om något så konstigt och hanterat på det mest arroganta sättet hände den eftermiddagen.

Jag har väntat på två insättningar jag gjort i flera dagar, sex dagar för att vara exakt, och de har bara fastnat i "bearbetningen". Och du vet hur hemsk deras kundservice är; de bara rusar runt och löser aldrig något. Den här gången pratar jag om 1XBet.

Thanks for clarifying. I saw that the casino also responded to you about this situation. Have you tried to resolve it in other way? If you're interested, I would suggest submitting a complaint with us, and our team would investigate everything necessary.

But I won't force you, and I'll leave the decision up to you. 

not show bonus blance



If a bonus was supposed to be credited to your balance but hasn’t appeared, it’s best to check with the casino directly. I can see there are wagering requirements and you haven’t made any progress yet, but if the bonus isn’t in your balance, I understand why you haven’t been able to wager it.

Ask them what needs to happen for the bonus to appear. It might take some time, or they may need to credit it manually, but I can’t say for sure.

I’d suggest checking with the casino first. Have you already contacted them about this?

Hello!

We’re glad you stopped by our platform! We hope you’ve already found some games that caught your eye 🙂

Regarding the bonus shown in your screenshot, it needs to be wagered using real funds, which means placing bets on slots. Please note that slots marked as excluded do not count toward the wagering requirement. If you don’t have any funds in your balance yet, you can make a deposit.

Once the total amount of your bets reaches 11 400 LKR, the 380 LKR bonus funds will be credited to your main balance and will be fully available for you to use.

It’s also important to note that both winning and losing bets count toward the wagering requirement. So you can still win while making progress toward completing the wagering requirement.

We’re always happy to help, but for questions like this, we recommend contacting our support team directly. Since they'll have access to your specific account details, they’ll be able to provide you with the most accurate and up-to-date information 😉

Good luck, and we hope you have a great time!

Subject: Urgent: 1xSlots rejected my withdrawal request, asked for identity verification documents, and has since stopped responding – I need help resolving this issue.

Hello to the Casino Guru team and forum members,

I am writing this post because I have repeatedly tried to resolve a serious issue with the 1xSlots casino directly, yet I have not received a clear response. I sincerely hope that a member of the Casino Guru team can assist me in obtaining an official response from the casino.

Here is a detailed, step-by-step account of what happened:

I deposited funds into my 1xSlots account and subsequently attempted to withdraw my available balance. However, the withdrawal request was rejected, and I was informed that I must verify my identity before the withdrawal can be processed.

I contacted customer support and was instructed to reach out to the security department via email at security@1xslot.com. I was asked to provide identity verification documents and to explain the reason for my inquiry.

I contacted the security department and submitted the requested documents and photographs. Initially, there was a misunderstanding on my part regarding how the required photo should be taken; once I realized this, I apologized and attempted to rectify the error by sending the correct materials.

I have made a genuine effort to cooperate with the casino’s verification procedures. I am not refusing to verify my identity, and I am fully prepared to provide any additional, legitimate documentation required to complete the verification process. Unfortunately, after submitting the requested materials and making repeated attempts to follow up, I have stopped receiving clear responses. I also tried reaching out to support again, but I still do not know whether my documents have been reviewed, whether my identity verification is still pending, or if there is some other issue preventing me from withdrawing my balance.

I also contacted support via an alternative email address to seek assistance, but I was informed that such requests must be made through the email address linked to the gaming account. I understand this requirement, and I have also attempted to contact them using the email address registered to my account.

What concerns me most is that I have followed the instructions and tried to resolve the issue, yet I still have no clear information regarding the status of my account or my withdrawal request.

I understand that security verification procedures can take time, and I respect the casino's right to verify the identity of its customers. However, I believe I am entitled to clarification regarding the status of my identity verification and to know if there are any other requirements I have yet to meet.

I am asking the Casino Guru team to help me bring this matter to the casino's attention and to obtain a clear, definitive response.

I urgently require clear answers to the following questions:

1. Has the Security Department received the documents and photos I submitted?
2. Is my identity verification still under review?
3. If any documents are incorrect or missing, which specific documents do I need to provide?
4. Are there any restrictions on my account that I should be aware of?
5. What steps should I take to resolve the rejection of my withdrawal request?

I can provide screenshots of my correspondence with Customer Support and the Security Department to demonstrate my repeated attempts to resolve this issue.

I am not asking for special treatment, nor am I trying to bypass any security procedures. All I am requesting is a fair review of my case, clear communication, and an opportunity to complete any necessary verification steps to resolve the withdrawal issue.

I kindly ask the Casino Guru team to help me obtain a response from 1xSlots. I have tried to resolve the issue directly, but I no longer know what steps to take without clear guidance from the casino.

Thank you for taking the time to read my complaint. I sincerely hope that someone can help me resolve this issue as soon as possible.

Kind regards,

A player seeking a fair resolution to her issue

That’s definitely more concerning than a simple withdrawal delay.

If the withdrawal was rejected, the casino then requested identity verification documents, and communication stopped after you provided what they asked for, the main issue now is whether they are actually processing your verification and what is holding it up.

Since your complaint with us has already been submitted and is currently waiting for review, there’s no need to open another one. Make sure the Complaints Team has the latest update about the rejected withdrawal, the documents you were asked to provide, and the lack of response afterwards.

For now, I’d wait for the complaint to be reviewed rather than repeatedly going through the same conversation with support if they are no longer giving you any useful information.

Good afternoon.

We have reviewed your complaint regarding this matter and would like to inform you that we have provided a response concerning the verification of your account.

Please note that we are unable to disclose account-specific information in a public discussion. Therefore, for more detailed information regarding this matter, we kindly ask you to refer to the complaint you have submitted.

We would appreciate it if you could take a moment to review our response.

Thank you for bringing this matter to our attention. We remain at your disposal should you have any further questions.