1 år sedan
Jag kan inte ta ut mina pengar, jag satte ingen insättningsbonus och de bad om bevis på insättningen, jag skickade det men de validerar det inte
Automatiskt översatt:
hell spin vill inte acceptera mitt betalningsbevis så att jag kan göra uttag
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1 år sedan
Jag försöker ta ut 530 reais och det här kasinot försöker råna mig
Automatiskt översatt:
1 år sedan
that sucks..... hope you resolve the issue soon and get your money
1 år sedan
Hello, have you any idea what could be wrong with your proof of payment? Is the casino communicating with you now? I saw that you already submitted a complaint, what is alright, but be aware that we give casinos 14 days to verify player's account and proceed the withdrawal before we intervene in the case. Please, what is country of your residence and from what country have you registered? According to our information, this casino doesn't accept players from Brazil, as you can see although here on casino's website. Have you read closely their T&C? This casino is having bad reputation via Casino Guru rating 😕. I would be more careful when choosing another casino next time.
1 år sedan
Hello,
you should focus on what is now wrong with the document in the first place. Contact the casino and seek the solution, this is the easiest way. Far better than waiting for the complaint to develop, to be honest.
"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding."
Let me know how it goes.
Ändrad av författare 1 år sedan
1 år sedan
Wow, I'm seeing this type of thing more and more on this forum. Let me know if you managed to solve the problem. Fingers crossed
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