Yeah, they're just regurgitating some pre written stuff as they usually do, ignore anything they say and file chargebacks where possible, legally they don't have a leg to stand on and they know it, hence them typing here trying to scare people
They've broken laws under the UK gambling act 2005 in that aspect, not to mention data protection laws amongst others (money laundering, transaction laundering etc)
They are also not adhering to tax that all UK registered casinos have to pay to be on the register.
Amy, with all due respect... what have you been smoking?
You don't even believe what you're saying... What was the 5 million fine the DGOJ gave you, precisely for not having a license?
Could you explain, please?
Amy, with all due respect... what have you been smoking?
You don't even believe what you're saying... What was the 5 million fine the DGOJ gave you, precisely for not having a license?
Could you explain, please?
For the avoidance of doubt, you can verify our official licensing status through the following link: View License Certificate
We are committed to transparency and the integrity of our services. Should you have any further questions or concerns regarding any Santeda licensed casino, we will be happy to assist.
Sincerely,
Jake
Goldenbet
Report them to the UKGC too, come back at them from the chargeback side and the regulatory side. email for complaints to the UKGC is here - info@gamblingcommission.gov.uk
can you send a template of what you sent? We can alter it a little and if everyone sends it, may prompt an investigation
If you google your license number you would know it was due to expire on 14th August. Debatable if it ever existed in the first place.
Dear Jake,
The copy and paste looks great... You still haven't answered the question. What was that fine for? Come on, let me refresh your memory...
https://sbcnews.co.uk/europe/uk/2023/11/10/dgoj-black-market-exposure/
As per the UK gambling act 2005, you are required to have a UK gambling license, could you show us that please? Or are you not operating by the UK regulatory bodies standards despite offering services knowingly to UK customers?
Their license was "pending" when i gambled with them, unfortunately didn't find this out until after the fact. They advertised as a licensed casino when they didn't have one.
Tyvärr betalar ingen av dessa oreglerade bookmakers böter, och man kan inte heller göra något åt dem eftersom de verkar i skatteparadis. Stater och lagar gör oss försvarslösa mot dessa profitörer. Den enda lösningen är chargebacks. Att använda smutsiga kanaler som de gör för att återföra betalningar. Jag har fått tillbaka mer än 10 000 euro på det här sättet. Självklart planerar jag inte att besöka Cypern eller Curaçao i hela mitt liv.
For the avoidance of doubt, you can verify our official licensing status through the following link: View License Certificate
We are committed to transparency and the integrity of our services. Should you have any further questions or concerns regarding any Santeda licensed casino, we will be happy to assist.
Sincerely,
Jake
Goldenbet
We’ve have santeda and now we’ve got goldenbet.
tell us why you think it’s legal for you to accept uk customers and uk customers who have gamstopped and we’ll all stop the chargebacks…
ah there’s a problem isn’t there…
They found one of the guys involved with Santeda, Mario Fiorini, Santeda got slapped with a huge fine by 3 different countries, also for those who don't know, Santeda B.V. used to operate as OnyxioN B.V.
Det är dålig praxis att använda chargebacks, men det är inte dålig praxis att respektera olika länders regler för självavstängning på deras kasinon... det är moralen hos dessa människor.
Kind of feels like somebody has made troll accounts impersonating santeda, speculation I guess
The names being used align to names I recognise from customer service so good attention to detail if so!
assuming it is them, which I’d say is likely, they’ve got to be deluded if they thought the tactics they’re deploying on here would help
Oh okay, fair enough.
Criminals they are.
It wouldn't shock me, also wouldn't shock me if it was them as mods here have said casinos have contacted them to take the thread down, so the thread here is clearly seen as an issue for them, the regurgitated replies and customer service agent names match up too.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
