Question about Gambling websites with Curaçao license using incorrect Merchant Category code (sida 1 571)

Hi loo, Ivy refused my refund. They Said they dont refund my Money. The canceld the Cooperation with Chainvally and now the dont give me my Money,

Ja, du kan lägga till det också. Jag säger alltid att jag inte har mottagit varorna eller tjänsterna. Om de frågar vad jag köpte säger jag digital valuta. Du kan lägga till det också; ju mer information, desto bättre. Jag säger alltid till livechattsupporten att öppna den i mitt namn, och det har alltid fungerat.

Share the email they sent u

No passpoint never replied. I cc ivy into all emails though

Thanks. Please let me know if you find anything. I'm particularly interested in XOR Visual Layer, Art Solution, Visual Mill and Hexo Land, as I have a large number of transactions under those descriptors.

I'm struggling to find any reliable contact details for them. Even confirmation of the acquirer or processor behind these payments would be really useful, especially if it turns out they're connected to Xpate or Walleto.

Thanks, that's a really useful breakdown. I'm already separating the transactions by date and trying to obtain the ARN, acquirer name and MCC from my bank.

In my case, the main issue is that I have a large number of transactions under different descriptors and I'm trying to establish which ones were actually processed by Walleto or Xpate.

One thing I'm still not clear on: when you contacted Walleto, was providing the ARN enough for them to identify the transaction on their side, or did they require the card details, transaction date and amount as well? I want to send them everything correctly the first time.

I’ve come across SIS Art Union and Horizon Land, but I still haven’t managed to identify who is behind them or find reliable contact details. Exist Sys is also unfamiliar to me.

I’m trying to get the ARN and acquirer details from my bank to see whether there’s any connection to Xpate. If I manage to confirm anything, I’ll post it here. Please do the same if you find anything on your side.

ivypay saying no. Kryptonim saying no. Ive sent them proof of ivypay refunding Kryptonim transactions for another user. Ive pointed out there own terms and conditions on there website that gambling transactions are prohibited. I dont know what else I can do.

Discord me the emails…

ill Come up with something for you….

😉

Ja, det tror jag också.

Okej - tack!

Kan du vänligen ange vilken e-postadress du använde för att kontakta ISX Financial?

Said similiar to me and also that they no longer work with the merchant so case closed! Chatgpt helped me with a rebuttal. They can't ignore their EU financial obligations although are now ignoring me again!

Hej, det är anledningen de gav mig. Jag kontaktade Chain Valley om det, men de vägrar. Problemet är att betalningen gick via IVY PAY 🙁

complaints@isxfinancial.com

I’m not sure what to do as they no longer are their customer. I read they dropped chainvalley before your post.

maybe wrote to chainvalley again and state the law around gambling transactions with the polish law.

all sp zoo are polish

R E V O L U T - I S S U E

I wanted to share my experience here regarding how Revolut handled my chargebacks (recalls for bank transfers only).

Background: Like most people here, I made a large number of deposits to an online casino via Revolut. A total of over 50 deposits were processed by about 6 different payment service providers / merchants.

Current Situation: Now I have submitted recall requests to Revolut for 10 of these 50 transactions. Before doing so, I chatted with a support agent in the Revolut app and explained my personal situation (illegal online casino without a German license, gambling problem, etc.). They explicitly advised me to select the "Other" option as the reason for the recall request and to write my personal situation there (background: a reason must be provided for every recall request). I followed these instructions precisely for all 10 of my requests.

The Result: 6 of my requests were reviewed and successfully forwarded to the recipient bank. However, 4 were rejected by Revolut after review, with the justification that "a fraud report must be submitted as the reason." The problem with this is that submitting a transaction as fraud is significantly more extensive and complicated. As a customer, you have to submit a lot of evidence, etc. I just don't understand why Revolut is making things so difficult here. How can it be that every request is handled so differently and not all of them (with the exact same reason given + same initial situation) are simply reviewed successfully and forwarded to the recipient bank?

Has anyone had similar experiences and can perhaps help me out?

Its frustrating I showed them the refunds hitting the other users bank and they still blatantly lied we dont do refunds. EH SORRY you do!