HemForumAllmän diskussion om spelandeQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (sida 1 002)

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2 år sedan
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7 månader sedan
gbse

Hello,

I can see how emotional this situation is for you and I am not dismissing that at all. But please understand this important point:

I do not know the details of your complaint or the outcome you received. I am not part of the Complaint Team and I am not familiar with any evidence that was reviewed. That means I cannot defend or explain anything specific here.

If you want to continue discussing this with me here on the forum, I truly need you to be more specific about what exactly happened and what part of the decision you disagree with. And please, do so without calling us scammers or partners of anything illegal, because that only builds a wall between us and makes any conversation impossible.

Right now, it feels like you are expecting me to justify something I have no insight into, and that does not lead anywhere good for either of us. We are two people talking. One is trying to understand the situation, and the other is hurt and angry. I get that. But we can only move forward if we talk to each other, not at each other.

If you want to explain what exactly you feel was unfair, I am here to listen. If the only goal is to attack us, then there is nothing useful I can add.

7 månader sedan
gbse

Ok so I recap here what happened so all the people here can read and do an idea also of how you act. Some people already liked my post about.

-in august I play and lose on fatpirate

-i contact by phone the vip manager to close the account permanently for gambling issues

-account closed as per their mail without any possibility to reopen

-same vip manager contacts me in September to ask me to reopen the account giving a bonus. An account that for their statement could never again be reopened. This exploiting my gambling issues

-I lost lot of money

-tried to suicide me

-they closed the account


now do you think all of this is fair?tell me. And I’m not here to find moral support. But basically tell me because I had a look on several resolved claims, when did u do?usually is the user resolve or the casino resolve and you do nothing


just got confirmation from their support in any case an account is reopened it must be with declaration of accepting terms and filling template of responsible gambling

Ändrad
7 månader sedan
gbse

Ok so I recap here what happened so all the people here can read and do an idea also of how you act. Some people already liked my post about.

-in august I play and lose on fatpirate

-i contact by phone the vip manager to close the account permanently for gambling issues

-account closed as per their mail without any possibility to reopen

-same vip manager contacts me in September to ask me to reopen the account giving a bonus. An account that for their statement could never again be reopened. This exploiting my gambling issues

-I lost lot of money

-tried to suicide me

-they closed the account


now do you think all of this is fair?tell me. And I’m not here to find moral support. But basically tell me because I had a look on several resolved claims, when did u do?usually is the user resolve or the casino resolve and you do nothing


just got confirmation from their support in any case an account is reopened it must be with declaration of accepting terms and filling template of responsible gambling

7 månader sedan
gbse

Then ask for a refund by the casino. If they refuse, take this with the merchant on the bank statement.


If this still not help, to a chargeback. Remember to follow visas/bank/country's laws to fulfil the chargeback request.


it's not Radka's fault nor casino.guru. this forum is here to help, but then you have to be specific about what, and not getting upset with casino.guru.

Aellis
7 månader sedan
gbse

Let this pathetic bunch send you the crypto exchange form you supposedly filled out and paid for on their website. If they claim everything was done properly then let them show proof, not fairy tales. Scams like this need to be weeded out, because otherwise they’ll keep hiding gambling under the excuse of being a "payment processor."

Danixxx
7 månader sedan
gbse

Hey, can you explain what they said this time, in detail?

What was their exact response and what reason did they give to refuse?

7 månader sedan
gbse

Has anyone had a response from Wexslide?

7 månader sedan
gbse




  • We are not in a position to issue refunds or provide customer account services to individual payers related to these merchants.
  • Mobilum does not, and has never, provided acquiring services directly to natural persons. We have not requested any natural person to undergo KYC/AML procedures.
  • We do not store personal data of natural persons in relation to acquiring services. At no time have we contacted you regarding these transactions, nor have we requested you to take any action.









Jasmo079
7 månader sedan
gbse

Wexslide is transactworld they refund do hou need there email ?

Danixxx
7 månader sedan
gbse

Don’t waste your time arguing with them just report them to the Polish and Lithuanian authorities. Once regulators get involved, they’ll have to explain every transaction and their so-called "processing" activity.

Player0007
7 månader sedan
gbse

We have carefully reviewed your request and, following a thorough internal investigation, we wish to clarify the position of Mobilum with respect to the transactions in question. Mobilum does not engage in any contractual agreements with natural persons for the provision of acquiring services. Accordingly



  • We are not in a position to issue refunds or provide customer account services to individual payers related to these merchants.
  • Mobilum does not, and has never, provided acquiring services directly to natural persons. We have not requested any natural person to undergo KYC/AML procedures.
  • We do not store personal data of natural persons in relation to acquiring services. At no time have we contacted you regarding these transactions, nor have we requested you to take any action.
  • any action.




any action.

Any refund, dispute, or related matter must be directed to the merchant from whom you purchased goods or services, as it is with the merchant that you hold contractual rights and obligations. Should you experience difficulties in resolving your matter with the merchant, you retain the right to seek assistance from the relevant authorities or regulators in your jurisdiction.


We trust this clarifies Mobilum's role and position in this matter.


Thank you for your understanding.




Player0007
7 månader sedan
gbse

How do i do that

7 månader sedan
gbse

I replied and cc angliabet into it also

7 månader sedan
gbse

I actually have 15 grand to mobilum aswell seprate from the mbmpramp transactioms


Clearlt states mobilum on my bank , that reply was fpr the MBMRAMP ones which is just over 2 grand

7 månader sedan
gbse

Does anyone know if this is correct, Monzo have sent me this regarding Mastercard rules. I can’t see how this can be correct as the money is claimed almost in a few hours from most merchants so how would it ever be possible to raise a chargeback. file


The bizarre part to this is they raised 2 of the transactions out of the say 15 to this merchant a both were successful as the merchant never responded, but they wouldn’t raise the rest. They just told me this is because the 2 were raised in error.

7 månader sedan
gbse

Anyone heard of PPRINCE? DE

7 månader sedan
gbse

I sent an email to pixtub.io copying in police and UKNF who just sent me a letter saying they are actually under the Lithuanian authorities reg number 305964272 does anyone have emails for the authorities there to copy them in please

Danixxx
7 månader sedan
gbse

Yes please

7 månader sedan
gbse

Does anyone know if this is correct, Monzo have sent me this regarding Mastercard rules. I can’t see how this can be correct as the money is claimed almost in a few hours from most merchants so how would it ever be possible to raise a chargeback. file


The bizarre part to this is they raised 2 of the transactions out of the say 15 to this merchant a both were successful as the merchant never responded, but they wouldn’t raise the rest. They just told me this is because the 2 were raised in error.

7 månader sedan
gbse

if anyone knows Mastercard rules for debit card please let me know

7 månader sedan
gbse

Wexslide is transactworld they refund do hou need there email ?

7 månader sedan
itsegb

Kan Wexhype (London) vara relaterat till Wexslide?

Automatiskt översatt:
8 månader sedan
gbse

Anyone with visa/mastercard transactions that need help with refunds,


if it’s within the last 120 days let me know and I’ll try and help for free.


I have received refunds for Wexhype, NIKOPF DSOL and many others via Revolut and other banks.


ignore the trolls here and continue to get refunds where you were defrauded and played on unlicensed casinos.


if you are worried about cifas or anything like that it won’t happen as the merchant has no proof.


if you want to email me or exchange details I will help for free and won’t expect a penny.


these casinos harmed me so much so the more I can get back for people like me in the same position the better

7 månader sedan
itsegb

Hur lyckades du få återbetalningar från Wexhype?

Jag lämnar min kontaktinformation

mintogio41@gmail.com

Automatiskt översatt:
Praky
7 månader sedan
gbse

I dont have them so not sure , try ypur luck

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