5 månader sedan
Hej
när jag ville ta ut pengar och bad mig skicka numret på mitt bankkonto till mailadressen och jag gjorde det men ingen hjälpte mig och skrev inte tillbaka heller
kan någon hjälpa
Automatiskt översatt:
Never share your password with a third party! (sida 2)
5 månader sedan
We surely will try to help you out. Please let me start with the name of the casino where you have experienced this. Could you provide it, please, along with some more information as well?
Are you able to log in to your account? When was the last time you spoke to support, please?
1
5 månader sedan
Mitt namn i koto är Javid10
Jag har skrivit mejl för tre dagar sedan och bara sagt tack
hjälper inte
Jag skrev ett mail idag som vanligt men tyvärr inget svar
Automatiskt översatt:
5 månader sedan
Sorry for the misunderstanding. What I meant was the name of the casino where you play and experience the issue. Which casino is it, please? Does the situation remain the same?
8pt64ygmxh
4 månader sedan
Hi, could you please tell me in which casino you have this problem ?
As for the verification itself, we give casinos exactly 14 days to resolve it and if they fail to do so, I would recommend opening a complaint on this link. ⬅️
Nevertheless, what reason does the casino give you for not verifying your documents ? Have any been accepted ?
Please let me know.
4 månader sedan
bonus
Automatiskt översatt:
4 månader sedan
If you are looking for a bonus, please visit our Bonuses and Promotions section on our forum.
3 månader sedan
I've never been asked and I believe that this casino.website guide is a lot of g
Help
3 månader sedan
I found a nice game and ended up winning R21000,00 but cannot get my winnings out it is always an excuse. First I must use my credit card account for EFT, then my cheque account, then EFT has a technical issue and I must use electronic wallets, then I can’t use Bitcoin as I never used it to make the deposit. I’ve been trying for days but it has been rejected 21 times! Don’t play on this platform!!!
3 månader sedan
I found a nice game and ended up winning R21000,00 but cannot get my winnings out it is always an excuse. First I must use my credit card account for EFT, then my cheque account, then EFT has a technical issue and I must use electronic wallets, then I can’t use Bitcoin as I never used it to make the deposit. I’ve been trying for days but it has been rejected 21 times! Don’t play on this platform!!!
3 månader sedan
Hello, could you tell me what platform are we talking about where you are trying to withdraw money ? I believe it's not nice if your withdrawal has been rejected several times and there is always something different behind it even if you used an alternative. How long have you been trying to withdraw ? Is there anything that the casino has recommended to you to prevent your withdrawal from being rejected again ?
3 månader sedan
Hej, mycket bra, häromdagen satte en familjemedlem och jag in pengar med deras kreditkort på mitt mystake-konto, cirka 30 euro, vi tjänade 480 euro och när det var dags att ta ut bad de mig att verifiera mitt kreditkort eftersom jag hade det inte fysiskt, så jag skickade kontoutdraget. med alla insättningar som gjordes med det kortet i kasinot. De svarade mig att de inte kunde verifiera det genom en skanner (eftersom min bank bara försåg mig med dokumentet fysiskt) bad de mig att skicka ett kontoutdrag där alla gjorda insättningar, jag skickade det som jag inte fick något svar på. Till sist, när jag inte fick något svar, kontaktade jag banken för att se om det fanns något sätt att få kortutdraget i PDF och jag skickade det igen utan svar.
Automatiskt översatt:
3 månader sedan
Hello there. May I first ask at which casino did you experience all this, please?
Also, what family member do you mean? Have you got some joint account with this person, perhaps? I am asking because usually it is not allowed to use another card except the one which is in your name. There might be some exceptions when it comes to joint accounts only.
When exactly did the verification process start, please?
3 månader sedan
Nice
3 månader sedan
Hell9
3 månader sedan
Nice
3 månader sedan
vp0206.lp333@gmail.comvp
3 månader sedan
It's bullshit..
This is what they ask for! When you try to get your winnings...
Hello Peter,
Thank you for playing with us!
We are contacting you regarding your latest withdrawal request. Please be informed it failed ad your card does not accept withdrawals. For this reason, you will need to request it again through Bank Transfer.
To complete the verification process, we still need the following documents:
ID:
Always send us both sides of the document.
We accept:
• ID card
• Passport
Make sure it isn’t expired and that we can see the full text and all four corners of the document.
Please note that we need a photo in colour, we do not approve scanned documents.
Proof of Address: Make sure that the document is not older than 3 months with the date of issuing clearly stated and all four corners of the document are visible.
Documents we approve:
• Utility bill (gas, water or landline/broadband)
• Bank document (a statement or another letter sent to you)
• Government-issued document
Credit card: **6321
Please submit a clear photograph of both the front and back of the credit card under your name. Ensure that only the first 6 and last 4 digits are visible, following the truncated format: 1234 56XX XXXX 6789 on the front, with the same coverage on the back. Do not obscure the expiry date or the CVC code (3 digits). Additionally, the card must bear a visible signature for validation purposes.
Bank account:
We need a PDF file of bank statement XXXXXX from your online bank. We need and see full name, bank logo, IBAN and BIC / SWIFT. This can be found by logging in to its online bank.
Once requested again we will process your funds as soon as possible.
Don't hesitate to contact us if there is anything else we can do for you. We are happy to help you!
Have a good day!
2050:3025181
3 månader sedan
Hi, what casino are we talking about here ? I have read the whole post but I have a feeling that it is the normal documents that a player provides to the casino to verify themselves. What's wrong with that ? 🤔
3 månader sedan
Neonvegas.com
I paid with card and they say on their website that they will transfer the money back to my account.. now they want me to send them so much information about my self and my credit card.. i will not!
I am going to contact the police
