SapphireBet Casino - Spelaren är besviken över bonuspolicyn.

Good day! I'm haunted by bad luck. I paid 100 at sapphirebet and then had 200, then everything implemented. Payed attention to every detail. After 3 days I had € 707 in the account. Some time later it was only 100. Amazed, contacted the support, who then told me you can only win a maximum of 100 euros from this bonus. Then why did I get the bonus? I urgently need help .... Strange, I found the casino at Casino guru and thought it was good.

Guten Tag! Bin vom Pech verfolgt. Habe bei sapphirebet 100 eingezahlt und hatte dann 200, anschließend alles umgesetzt. Habe auf jedes Detail geachtet. Nach 3 Tagen hatte ich dann 707€ auf dem Konto gehabt. Einige Zeit später waren es nur noch 100. Erstaunt den Support kontaktiert, der mir dann sagte man darf nur maximal 100 Euro aus diesem Bonus gewinnen. Warum hab ich dann den Bonus bekommen? Brauche dringen Hilfe.... Merkwürdig, habe bei Casino guru das Casino gefunden und dachte das ist gut.

Dear jablonski1911,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have redeemed? Please forward its name or a specific link to petronela.k@casino.guru. Have your bonus winnings been paid out already?

Additionally, please attach all the relevant communication between you and the casino.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear jablonski1911,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.