Ybets Casino - Stängningen av spelarens konto är försenad.

I have tried to close my account permanently on this website for days. They do not act at all and live chat is super unhelpful. I was even banned for some time from their live chat for insisting them to reply. They promised me a non-existent bonus before closing my account but I do not receive either. As of today, my account remains open with no clear response. Please help me with my account closure.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybets Casino.

If your account is currently not blocked, as the next step, I recommend you contact the casino again via email at support@ybets.net, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Ybets Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

Please let me know if this helped.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Niilinhanhet and Casino Guru,

We can confirm that we have a pending closure request from the player. We wish to clarify that the player has not made any declarations of gambling issues, so the request is being handled with a standard Ybets procedure. The response timeframe may vary slightly depending on the volume of requests.

Additionally, we may note that the player has previously submitted closure requests which were canceled by the player shortly after. As such we kindly ask for the player to specify if they are, indeed, suffering from any kinds of gambling-related issues, as it was not mentioned previously and would help us apply a correct procedure.

Respectfully,

Ybets Casino Representative.

Thanks for your response to the Ybets Casino representative.

Dear Niilinhanhet,

Kindly provide an update regarding the situation from your point of view.

Looking forward to your reply.

Hello,

As you can see from the messages, I have not reported any gambling-related problems, but I want to close my account. I have been waiting for my account to be closed for over a week now and I believe I have the right to close my account if I so wish. I have not cancelled my closure request, but have sent several requests. Attached is the latest response, but nothing has been done.

Hei,

kuten viesteistä näkyy, en ole ilmoittanut uhkapelaamiseen liittyvistä ongelmista, vaan haluan sulkea tilini. Olen odottanut tilini sulkua nyt yli viikon ja mielestäni minulla on oikeus sulkea tilini niin halutessani. En ole perunut sulkupyyntöäni, vaan lähettänyt useampia pyyntöjä. Ohessa liitteenä uusin vastaus, mutta mitään ei ole tehty.

Thanks to both parties for your replies.

Dear casino representative,

We recommend that your team finalize the permanent closure of the player's account if it hasn't been done already in a way that can't be canceled later.

Please let us know when that is complete.

Dear Niilinhanhet and Casino Guru,

We wish to note that the player has canceled the closure request in question on July 28th. This decision has been forwarded to the Casino Guru team for consideration via email last week. We have accepted their cancelation at that time due to lack of any communication on any gambling-related issues from the player in this thread or elsewhere.

However, due to Tomas' request, we have now overridden this cancelation and closed the player's account.

Respectfully,

Ybets Casino Representative.

Dear Niilinhanhet,

Please let me know how you wish to proceed regarding your complaint.

Looking forward to your reply.