Ybets Casino - Spelaren möter förseningar med insättningar och vinster på casinot.

I’ve been playing on Ybets for about two years, so this isn’t coming from someone who lost once and decided to rage-post. I’ve given this site way more patience than it deserves. But after what happened today, I’m done.

I made a crypto deposit over 10 hours ago. The transaction shows as confirmed and delivered on Etherscan, yet Ybets still has not credited my account.

When I contacted LiveChat, I got the usual scripted answer from "Tyler" saying my case had been "escalated" to a "dedicated team of specialists" for review. That might sound professional to someone who doesn’t use crypto, but for a simple confirmed blockchain transaction, it feels like a stall tactic. Either the platform can’t properly process deposits, or they are intentionally delaying them. Either way, it is unacceptable.

Waiting more than 10 hours for a confirmed deposit completely kills the experience. You send your money in, it arrives on-chain, and then you’re stuck begging support to acknowledge what the blockchain already proves.

This is not the first serious issue I’ve had with Ybets either.

I previously won around $4,000 on a bonus and completed the wagering requirement. The moment the bonus cleared, the game went completely cold. I understand gambling has variance, but the timing was so obvious that it felt impossible to ignore.

I’ve also had two other large wins, around $4,000 and $8,000, where I was not paid. Around that time, the site conveniently went "under maintenance" and disappeared for roughly three weeks, then came back like nothing happened.

On top of that, Ybets and its related brands constantly push promotions like 100% bonuses and free spins to bring people in, but the actual player experience does not match the image they try to sell. I’ve also seen emails offering small rewards like no-deposit bonuses or free spins for users to nominate or positively review their casinos on sites like AskGamblers and Casino Guru. To me, that makes the glowing reviews feel manufactured instead of earned.

After two years, I can honestly say I do not trust this casino anymore. A confirmed crypto deposit should not require a "specialist team" and half a day of waiting. Large wins should not turn into excuses, delays, or disappearing maintenance pages.

My advice: be extremely careful with Ybets. Save your transaction hashes, screenshots, chat logs, and emails. Do not assume your deposit or winnings are safe just because the site looks professional.

Today was the final straw for me.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Are you able to view the status of your deposit in the casino in your deposit history found in your player's account?
• Have you made previous successful deposits using the same payment method in the past?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yeah, I would love to and I see what you’re doing here and I don’t like it. I will submit all of my documentation because what’s gonna go down here if you’re gonna say that I was rude to them or something which that’s fine. You say what you want I don’t go there anyways ultimately they ended up giving me the $29 deposit however they did not give me the 75 free spins I was supposed to get or the 750% match of my deposit. They stated that I didn’t qualify for it at first when they gave me the $29 which was by the way 24 hours after my deposit and then they said that I didn’t call I needed to deposit over $50 which you clearly said 25 and then I went back the next day and they said that they couldn’t honor it because I’d already use the money so it’s a scam simple that y’all have fun with him though

Oh and lastly, with the $29 that they didn’t end up crediting the account I don’t know cause obviously I’m not them but I play a lot of stuff and when you spend $29 and you don’t hit one time and you don’t have one time or maybe you hit three times but never for a positive being they turned your RTP all the way down we’re not we’re not targeting people we know what you’re doing

Dear Wreckitronn and Casino Guru,

Ybets partners with several payment processing companies, which perform the transfer of funds between the player and Ybets. In most cases, the transfers take up to several minutes, however, on rare occasions, transfers might be frozen or our partner might encounter an error. In such cases, upon expiration of standard deposit timeframe, we may request confirmation of transaction from a player, with which we contact the payment processor. They perform additional check and locate the funds, which completes a frozen transfer. Naturally, this process might take some time, since we have to wait for a response from the payment processing company after an inquiry. However, usually it does not take a lot of time. In the case the player describes, a deposit of

0.01471806 ETH ($29.21) was initiated on June 1st. Upon additional inquiry, the funds have been credited to the player later the same day.

Regarding the bonus, the player had one promo code active at the time of this deposit. This promo offer grants a 125% bonus for the following deposit equal or above $50. Since the deposit made was of value below this total, the bonus could not be granted. Conditions of active bonuses are always located on the player's Bonuses -> My Bonuses tab. Information on that tab includes the following for any active bonus: minimum deposit, maximum cashout, maximum amount, wager multiplier.

Other issues raised by the player included RTP and alleged loss of winnings. There have not been any withdrawal requests made by the player on their account, as such, we are unable to comment regarding alleged winnings that have not been paid to the player, since no requests were made. We also wish to remind that games at Ybets are provided "as is", with RTP set exclusively by the game provider. Ybets does not alter these numbers in any way and the player is able to check the percentage on the game's page.

As such, we currently are not able to see any ongoing issues with the player's account and kindly ask them to specify their concern to us.

Respectfully,

Ybets Casino Representative.

I would like to focus on the facts of what actually occurred from the customer’s perspective.

I am not familiar with your internal processes, departments, or third-party providers. What I do know is that I was provided with a wallet address for a deposit. I sent funds to that address, and the blockchain confirmed successful delivery. From a customer’s perspective, that should have resulted in the funds being credited to my account within a reasonable timeframe.

If there were issues involving a third-party payment processor or internal transfer systems, that is not information that was communicated to me at the time. Had I been informed that a third party was investigating or processing the transaction, I likely would have understood the delay. Instead, I repeatedly received generic responses stating that my case had been "escalated to the appropriate team." In my experience, this phrase provided no meaningful information regarding the status of my funds and appeared to be a delay tactic rather than a genuine update.

My deposit was ultimately credited approximately 24 hours later. However, this was not the end of the issue.

After the funds were credited, I contacted support regarding promotional bonuses that I believed I was entitled to receive. I was initially told that I needed to spend $50 before the bonus could be applied. I disputed this and provided screenshots supporting my position. After sending the screenshots, I received no response.

The following day, I contacted support again regarding the same issue. At that point, I was told that because I had already spent the funds, the bonus could no longer be applied. This was particularly frustrating because I had attempted to resolve the issue before spending the funds and had already provided evidence supporting my claim.

My concerns are not limited to the deposit delay itself. They also involve the quality and consistency of customer support, the lack of transparent communication, and the handling of the bonus dispute.

Additionally, I have concerns regarding review and promotional practices. I possess evidence that players have been offered incentives related to reviews, as well as evidence of situations where promised incentives were allegedly not paid. I believe these matters deserve further examination.

I am asking Casino Guru to evaluate this case based on the documented facts, chat transcripts, screenshots, and transaction records rather than on generic explanations about internal procedures. My expectation as a customer is straightforward: deposits should be credited promptly, communication should be transparent, and promotional terms should be applied fairly and consistently.

Thank you for your time and review.

Thanks for sharing your point of view.

First, while players are rude to online casinos all the time, based on our experience, we don't think it should be a justification to not pay players or to withhold funds. Whether your exchange with the casino is rude or not shouldn't matter in cases where a delayed deposit is concerned.

If you have already spent the deposit that was supposed to be received with the deposit, regardless of your eligibility, we might no longer assist you with it.

Please note we don't intervene in online casinos' promotional policies regarding their eligibility or loyalty rewards. If you are not satisfied with the casino, we recommend that you play elsewhere.

Please let me know whether we can consider your issue with the lost deposit resolved.

Looking forward to your reply.

Dear Wreckitronn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru