Winota Casino - Spelaren kritiserar uttagsgränser.

Hello,

I won 50k on winota last week. The payment is made in steps of 500, etc. Nothing has reached my account so far. I got in touch with them. They said every time that it was processed up to 3 working days Mon to Fri. So my question is: Will winota pay out money or are they just kidding?

Thank you in advance

With best regards

Enes

Hallo,

Ich habe letzte Woche 50k auf winota gewonnen. Die Auszahlung erfolgt in 500er Schritten usw. Es ist bis jetzt nichts auf meinem Konto angekommen. Ich habe mich mit denen in Verbindung gesetzt. Die meinten jeden mal dass es bis zu 3 Werktage Mo bis Fr bearbeitet wird. Meine Frage lautet also : Wird winota Geld auszahlen oder verarschen die einen da bloß.

Danke im voraus

Mit freundlichen Grüßen

Enes

Dear Zapdos,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win. I have checked terms and conditions, and this is what I found https://winota.com/en/rules:

Please understand, that we can’t penalize the casino for splitting your win into several installments, especially, if this information is clearly stated in their terms and conditions.

However, do I understand correctly that you haven’t received any payments yet?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Thanks alot. I am waiting for verification and then it should start withdrawing. I keep you informed.

Vielen vielen Dank. Ich warte auf die verifizierung und dann sollte es mit den Auszahlungen beginnen. Ich halte Sie auf dem laufenden.

Thank you very much. I will be waiting for the update patiently.

Hello, so yesterday the first of a lot of amounts arrived on my account.

Hallo, also gestern ist der erste von ganz vielen Beträgen auf meinem Konto angekommen.

That's perfect news. Have you requested another payment straightaway?

Dear Zapdos,

Are you still receiving your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.