The player from Japan had deposited money under the condition of receiving a 200% bonus up to 500 euros, but shortly after, he received a different offer. Additionally, he encountered delays in the distribution of funds after his withdrawal, despite being promised immediate processing. The casino later acknowledged the oversight regarding the bonus and confirmed that it had been applied to his last deposit. The issue was resolved, and the player was able to complete his withdrawal successfully. The complaint was marked as 'resolved' by the Complaints Team.
Spelaren från Japan hade satt in pengar under villkoret att få en bonus på 200 % upp till 500 euro, men kort därefter fick han ett annat erbjudande. Dessutom upplevde han förseningar i utbetalningen av pengarna efter sitt uttag, trots att han hade utlovat omedelbar behandling. Kasinot erkände senare misstaget gällande bonusen och bekräftade att den hade tillämpats på hans senaste insättning. Problemet löstes och spelaren kunde slutföra sitt uttag. Klagomålet markerades som "löst" av klagomålsteamet.