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I was charged twice for payments not made by me of 40 euros ..

at the time of payment the payment on the site had been declined so I had not received the money on the account and yet I was still charged to my credit card

mi sono stati addebitati due volte dei versamenti non fatti da me da 40 euro..

al momento del versamento il pagamento sul sito era stato declinato quindi non avevo ricevuto i soldi sul conto e però mi sono stati addebitati comunque sulla carta di credito

Dear brunopedron98,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear brunopedron98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.