Verde Casino - Spelarens uttagsbegäran har avslagits.

I am submitting this complaint against Verde Casino regarding my withdrawal.

I deposited using cryptocurrency through Binance, but Verde Casino refuses to process my withdrawal back to my crypto wallet and instead requires me to use a bank card. Due to banking restrictions in my country, withdrawing through a bank card is not a suitable option for me.

I have contacted support multiple times and explained the situation, but no acceptable solution has been provided. My funds remain inaccessible despite using cryptocurrency for my deposit.

I can provide screenshots of my Binance deposit and my conversations with support. I kindly ask Casino Guru to help mediate this issue and assist in getting my withdrawal processed.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• Is your player account verified?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello , Thank you for helping me casino guru ,

Yes my account is verified and i m new in account only this week ,

no my balance is clean no bonus ,

i tried texting them to fix it but they say only way is another method payment without any reason , i deposited with binance and i really feel this is unfair , i can't use another method payment i have problems in bank please

i hope you can help me and we reslove thisss , thank you so much

Dear zakishere

Sorry for your trouble.

Can you please provide a screenshot of the cashier, what methods are available?

Regards

When i tried it before you showed me a error message that i should use another method or something , i tried all crypto method but now when i made request you showed me request accepted , lets see if i will receive it , thanks

Dear zakishere

Please kindly make a withdrawal request again.

Regards

Hello , i received a mail from you that you asking me for selfie with my account , i sent you documents on verde casino ,

ok i will make another withdrawal request !

thanks

Greetings,

According to our records, the player received their winnings at 07.09.2026 14:50:53 (UTC)

Regards

Thanks to both parties for your cooperation.

Dear zakishere,

• Have you managed to withdraw your winnings in full?
• May we consider the issue resolved?

Looking forward to your reply.

Dear zakishere,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.