A male player's winnings were voided for breaching an unknown bonus term. The casino had not responded to the complaint, which was closed as "unresolved." Attempts to communicate with the casino multiple times yielded no cooperation. The player's account was closed due to alleged bonus abuse, which the player disputed, stating that no wrongdoing had occurred. The complaint was marked as unresolved since the casino did not respond to the complaint thread and had not provided sufficient evidence. The issue was resolved successfully by our team, and the complaint was marked as 'resolved' in our system.
En manlig spelares vinster ogiltigförklarades på grund av brott mot ett okänt bonusvillkor. Kasinot hade inte svarat på klagomålet, som stängdes som "olöst". Försök att kommunicera med kasinot flera gånger gav inget samarbete. Spelarens konto stängdes på grund av påstått bonusmissbruk, vilket spelaren bestred och uppgav att inget felaktigt agerande hade begåtts. Klagomålet markerades som olöst eftersom kasinot inte svarade på klagomålstråden och inte hade lämnat tillräckliga bevis. Problemet löstes framgångsrikt av vårt team och klagomålet markerades som "löst" i vårt system.