Vauhdikas Casino - Spelarens vinster har konfiskerats.

Timeline:

18 July 2026

I made two deposits of €1,000 and €400. I played live baccarat with my own funds only. I did not use any bonuses or promotional offers. I increased my balance to €4,975.

19 July 2026

I cancelled my pending withdrawal of €4,975 and continued playing live baccarat. I increased my balance to €9,980. I then requested a withdrawal of the full amount to the same payment card I had used for my deposits, in accordance with the casino's withdrawal policy.

20 July 2026

I received a congratulatory email from the Club Manager regarding my winnings. Later that same day, my withdrawal was cancelled by the casino without my request. After that, €8,580 was removed from my account with the transaction description "Negative Balance Correction", leaving only €1,400, which matches my original deposits.

I would also like to point out that I have never used a VPN while playing on Vauhdikas Casino. I have only played from my home using my personal mobile phone and my regular internet connection.

Furthermore, I registered and verified my account using OP Bank's online banking identification, which is a strong electronic identification method in Finland. The casino has therefore been able to verify my identity from the beginning.

As far as I am aware, I have not breached the casino's Terms and Conditions. If my withdrawal was cancelled and my winnings removed for any specific reason, I respectfully request a detailed explanation, including the exact rule or provision that was applied in my case.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you received any emails from the casino explaining the confiscation of your winnings? If so, kindly forward the email to me at veronika.f@casino.guru.
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Is there any chance that someone from your household or using the same IP address also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Thank you for your reply.

Please find attached the email I received from the casino regarding the confiscation of my winnings.

The casino claims that I accessed my account using a VPN or proxy and confiscated my winnings based on this allegation. I completely deny this claim.

I have only accessed my account using my personal iPhone from my home in Finland, using either my home Wi-Fi or my mobile data connection. I have never used a VPN or proxy service while playing at Vauhdikas Casino.

Regarding your questions:

Yes, I have attached the email I received from the casino explaining the confiscation of my winnings.

I registered and authenticated myself using OP Bank’s online banking identification, which is a strong electronic identification method in Finland. The casino has not requested any additional identity documents or further verification from me.

No. To the best of my knowledge, nobody else in my household has created an account at Vauhdikas Casino or used my account.

I have also asked the casino to provide evidence supporting their allegation that I used a VPN or proxy, including the technical basis for this conclusion. So far, they have not provided any evidence.

Please let me know if you need any further information.

Kind regards, jolle33

Dear jolle33,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Veronika

Dear jolle33,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Vauhdikas Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Vauhdikas Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the winnings were confiscated, including any alleged rule violations or relevant terms and conditions.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Hello Jolle33,

My name is Robert, and I represent Vauhdikas Casino.

I will personally look into your case to determine what happened. To locate your account, please provide the email address registered with your Vauhdikas Casino account.

Once I have your email address, I'll review your account and get back to you with my findings.

Kind regards,

Robert

Vauhdikas Casino

Hello everyone,

thank you both for your prompt replies.

Dear Robert,

thank you for taking personal ownership of this case. I appreciate your willingness to review the player's account in detail.

Dear jolle33,

thank you for providing the requested information so quickly.

I am pleased to see that both parties are cooperating constructively. I will now await the outcome of the casino's review and hope this matter can be resolved fairly.

Thank you both for your cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello everyone,

Dear jolle33,

I understand that we are still waiting for a substantive update from the casino. I am currently trying to reach the casino through other available channels as well, in order to get their attention and obtain an update regarding your case.

I will therefore extend the timer for another 7 days. Hopefully, the casino will respond and provide us with the necessary information during this period.

Thank you for your patience and understanding.

Hello everyone,

We have reviewed the case and can confirm that the player accessed the account using a VPN/proxy.

This was not determined based on a single source. We checked the connection using multiple independent VPN/proxy detection tools, and all returned the same result, identifying the connection as VPN/proxy traffic.

While Jolle33 denies using a VPN, the technical evidence contradicts this statement. OP Bank verification only confirms the player's identity and does not establish how the account was accessed.

Based on these findings, the winnings were confiscated in accordance with our Terms and Conditions regarding VPN/proxy use.

Kind regards,

Vauhdikas Casino

Hello,

I would like to add the following points regarding the casino's justification for withholding my winnings due to alleged VPN/proxy use.

1. Technical background

The casino has provided an IPQualityScore report as evidence, which shows that my login occurred through Apple's iCloud Private Relay service (ISP/Organization: "iCloud Private Relay", ASN 13335 / Cloudflare). This is not a commercial VPN service that I installed or chose in order to mask my location. Private Relay is Apple's built-in privacy feature, which is enabled by default for many iCloud+ subscribers, and its presence or status is generally not something an ordinary user would even notice.

2. Location data was accurate throughout

It's important to note that the same report correctly shows the country (Finland), city (Helsinki), and region (Uusimaa). The purpose of the relevant term — preventing a player from disguising or falsifying their actual location — was therefore not violated in substance, since my location was displayed correctly at all times. This was not an attempt to circumvent any country-based restrictions.

3. Lack of intent

I did not install, purchase, or knowingly activate any VPN or proxy service. I was not aware that a background feature on my phone (Private Relay) could be classified as a "VPN" by third-party risk-scoring tools. This is not common consumer knowledge, and the casino never warned me or blocked any login, even though the technical data shows the same IP range being used repeatedly across multiple prior logins, well before my withdrawal request.

4. Why was the violation only flagged at withdrawal?

I would ask Casino Guru to note that the login logs show the same IP range (104.28.x.x) being used repeatedly throughout my play, without the casino taking any action or issuing any warning at that time. The detection and account action only occurred once I requested a withdrawal. This raises a reasonable concern about whether the term is being applied consistently to all players, or only in situations where the casino has a financial incentive to reject a payout.

5. Nature of the evidence

The IPQualityScore report's own Fraud Score is 84, which, according to the tool's own scale, falls into the "risky" category (75–84), not the highest "high risk" tier (90+). Additionally, flags such as "Bot Activity" and "Recent Abuse" most likely relate to the general reputation of the shared Cloudflare/Private Relay IP block, rather than to my individual activity specifically — Private Relay is used by a very large number of other users through the same IP range.

6. Request

The casino holds an MGA license, and MGA player-protection principles require that terms and conditions be applied reasonably and proportionately, rather than through an overly literal interpretation of a technical feature I did not knowingly choose to use and which did not compromise the accuracy of my location data. I would ask Casino Guru to assess whether the casino's decision is proportionate in light of the above points, and to assist in reaching a fair resolution.

I'm happy to provide further information if needed.

Kind regards,

Jolle33

Hello everyone,

thank you for the updates.

Dear jolle33,

I have reviewed your latest explanation and the points you have raised regarding Apple's iCloud Private Relay, the location information shown in the IPQualityScore report, the repeated use of the same IP range during your previous activity, and the fact that the VPN/proxy detection only became relevant when you requested a withdrawal.

At this stage, I consider your explanation reasonable and I believe these points need to be properly addressed by the casino before I can reach a conclusion.

In particular, the distinction between deliberately using a VPN to conceal one's location and a connection being routed through Apple's Private Relay service is important. I would therefore ask the casino to review the player's explanation carefully and provide a specific response to each of the points raised above.

Dear Vauhdikas Casino,

I understand that you have obtained consistent results from multiple VPN/proxy detection tools. However, I would like you to address the actual circumstances of this case rather than simply confirming that the connection was technically identified as VPN/proxy traffic.

The player has provided a reasonable explanation that the connection was through Apple's iCloud Private Relay and that he was physically located in Finland. He also points out that the relevant technical report itself identified Finland, Helsinki and Uusimaa as the location, and that the same IP range appears to have been used repeatedly during previous gameplay before the withdrawal request.

Could you please review these points and explain whether they are consistent with the information available to you?

More importantly, I would like you to clarify what actual prohibited activity you believe the player committed.

Even assuming, for the sake of argument, that the player did access the casino through a VPN or proxy, I do not think that fact alone sufficiently explains why the player's winnings should automatically be confiscated.

For example:

• Was the player attempting to circumvent a geographical restriction?
• Was the player physically located in a jurisdiction from which the casino does not accept players?
• Did the connection allow the player to access games or services that were otherwise unavailable to them?
• Did the player obtain a bonus or promotion that they were not entitled to receive?
• Did the player gain any other advantage as a result of using the connection?
• Was there any indication that the player was attempting to conceal their actual location or otherwise abuse the casino's systems?

In other words, what exactly did the player gain or attempt to circumvent by using this connection?

I am asking this because the mere technical classification of a connection as VPN/proxy traffic does not necessarily establish that the player intentionally attempted to abuse the casino or obtain an unfair advantage. Privacy-related routing services have also become increasingly common, particularly on modern Apple devices, and I believe the circumstances and actual effect of the connection need to be considered.

If the casino's position is that the mere use of any VPN/proxy connection is sufficient to justify confiscation regardless of the player's actual location, intent, whether any restriction was circumvented, or whether any advantage was obtained, please state this clearly and explain how you consider such an application of the rule proportionate in these circumstances.

I would also appreciate your comments on the player's point that the same IP range was apparently used repeatedly during previous gameplay without the account being restricted or the player being warned, while the issue was only acted upon when a withdrawal was requested.

Please review the player's latest statement in full and provide a point-by-point response, particularly regarding the nature of the connection, the player's actual location, the repeated previous use of the same connection, and what specific advantage or restriction the player allegedly circumvented.

Thank you both for your cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Now that the operator has been granted further time to respond, I have to say this is frustrating, though not surprising given how Vauhdikas Casino has handled this case so far.

It’s disappointing that this matter could be resolved easily without dragging it out further. I have submitted comprehensive evidence, including screenshots of all relevant logs and detailed information about my connection, which clearly show that this was not a case of bonus abuse or any attempt to circumvent the casino’s rules using a VPN. The "detection" appears to stem from Apple’s iCloud Private Relay, a privacy feature that routes traffic through Apple’s network — not a deliberate attempt at geo-circumvention.

I have also taken the following steps:

• Submitted a formal GDPR data request to the operator

• Filed a complaint through the European Consumer Centre (ECC) Finland, who will liaise with the relevant EU consumer authorities

• Requested connection/IP information directly from my own internet provider, to cross-check against the operator’s logs

•Collected and retained full screenshots of all relevant account and connection logs

• Been in contact with legal counsel regarding possible next steps, should this mediation process not lead to a fair resolution within a reasonable timeframe

The data I received back from the GDPR request was, frankly, very poor quality. It consisted of a sparse, incomplete Excel spreadsheet, and the "VPN detection" tool referenced appears to be a basic, non-premium (unpaid) version — hardly the kind of reliable, professional-grade detection system I would expect an operator to rely on before freezing a player’s funds.

I have also reached out directly to the casino myself, but they seem to be ignoring the matter entirely and sweeping it under the rug rather than engaging with the substance of my case.

In the meantime, I remain in mediation through both Casino Guru and eCOGRA. The casino has provided some log data, but has been slow and inconsistent in engaging with the specific questions raised by the mediator regarding what actual advantage or rule-circumvention I supposedly gained.

I’d ask that this case not simply be allowed to drag on through repeated extensions. €9,980 has now been withheld for an extended period over what appears to be a false positive, apparently flagged by a substandard detection tool. I remain hopeful this can still be resolved through mediation, but I intend to see this through to a fair outcome one way or another.

Dear jolle33,

Thank you for all the information, emails, screenshots, and other evidence you have provided throughout this complaint. I appreciate the effort you have made to document the situation and explain your position in detail.

Unfortunately, based on the information available to us at this stage, there is nothing further we can do to resolve the complaint. The casino has not provided sufficient evidence or clarification to properly support its decision to confiscate your winnings, despite being given additional time to address the points raised in your previous messages.

Therefore, I will have to close the complaint as unresolved due to insufficient evidence and the casino's lack of cooperation.

I understand that this is not the outcome you were hoping for. However, please note that closing the complaint as unresolved will have a negative impact on Vauhdikas Casino's Safety Index rating on Casino Guru. Hopefully, this may encourage the casino to reconsider its position, participate in the complaint, and provide the missing evidence and information. If they decide to do so, the complaint can be reopened and we can continue the investigation.

In the meantime, I would recommend that you proceed with the options mentioned in the casino's last communication to you, particularly by contacting eCOGRA's ADR service and the Malta Gaming Authority (MGA). Since you have already been pursuing the matter through these channels, please keep us informed of any relevant response or decision you receive.

If you obtain any new information or evidence that could materially affect the case, please feel free to let me know. We can then consider reopening the complaint and reviewing the new information.

Thank you again for your cooperation and for all the evidence you have provided.

Best regards,

Samuel

Casino Guru