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I deposited 9000,- into my spinwiner account, with the idea that they would also credit me with 9000,- for free. After a certain period of playing, I started to worry that I would lose the money, I stopped playing and wanted to withdraw the rest of the money. When I tried to withdraw, the machine automatically told me that I had to wager 27000,- first, I find it quite unfair that this was not written anywhere on the deposit. So I cancelled all the bonuses, which were immediately deducted from me, including the winnings. However, when I tried to withdraw the rest of my money, there was still the same request - to spin 27000,-. When communicating through support, it was always the same song, they always went around and around and never answered me to anything specific. I find it very unfair. From the beginning, you have to know that you will lose money with such a request

Na účet spinwinera jsem vložila 9000,-,s tím,že mi zdarma připíšou také 9000,- . Po určité době hraní jsem se začala bát,že peníze prohraju,hry jsem ukončila a chtěla zbytek peněz vybrat. Při pokusu u výběr mi bylo automatem napsáno,že nejdřív musím prosázet 27000,-,připadá mi dost nefér,že toto u vkladu nebylo nikde napsáno. Zrušila jsem tedy všechny bonusy,které mi byly ihned odečteny,včetně výher.Ovšem při pokusu o výběr zbytku mých peněz-stále stejný požadavek-na protočení 27000,-. Při komunikaci přes podporu stále stejná písnička,vždy se točily okolo a na nic konkrétního mi nikdy neodpověděli. Připadá mi to velmi nefér. Od začátku musí vědět,že člověk o peníze s takovýmhle požadavkem přijde

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Dear poter,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. All regulated casinos require players to wager real money deposits. This is one of the standard AML (anti-money laundering) rules. The deposit wagering requirements are usually 3-10x the value of the last deposit, and it isn't anything unfair.

Could you please attach a link to the casino in question?

Looking forward to hearing from you.

Best regards,

Attila

link is: 16spinwinera48.com. I asked the casino to immediately close the account and return my real money without bonuses, but I was not granted, even after repeated requests. They constantly answered in their own way and there was always a requirement to wager, even though I wrote to them that I no longer wanted to play and wanted to permanently close the account. Only when they forced me to wager the money and lose, did they close my account

odkaz je : 16spinwinera48.com. Žádala jsem kasino o okamžité uzavření účtu a vrácení mých reálných peněz bez bonusů,ale nebylo mi vyhověno,ani po opakovaných žádostech. Neustále si odpovídali po svém a neustále byl požadavek na prosázení,i když jsem jim psala že hrát již nechci a chci účet trvale zavřít. Teprve až mne donutily peníze prosázet a prohrát,mi účet uzavřeli

Thank you for your response.

While I understand your frustration, we unfortunately do not have the authority to compel casinos to close players’ accounts unless there are indications of gambling problems. The most straightforward solution would be to unsubscribe from all communication from the casino and refrain from using the account. Regrettably, each establishment has its own refund policies, and not all casinos provide an option to refund deposits made with the intention of playing.

As you have played your balance down to zero, I regret to inform you that we are unable to assist further, and I must reject your complaint. I am truly sorry for not being able to offer more assistance in this matter.

I hope that you do not encounter a similar issue in the future, but please feel free to reach out to us if you experience any challenges with this or any other casino. We are here to support you.

Kind regards,

Attila

Casino.Guru