Stake Casino - Spelarens konto stängdes.

Hello good Morning. My complaint is against the house stake.com, they bet with cryptocurrencies and they have suspended my account without reason and without justification because they say that my account is used by several people when it is not. Since I have always logged in from my mobile or computer, from nowhere else. In the same way I try to talk to the technical service of the live chat and they respond with arrogance. The privileges I had per level have been taken away from me with the account, which would be about 100e.

I hope you can help me. Thanks for everything

Hola muy buenas. Mi queja es contra la casa stake.com se apuesta con criptomonedas y me han suspendido la cuenta sin motivo y sin justificación por que dicen que mi cuenta la usan varias personas cuando no es así. Ya que siempre se ha iniciado sesión desde mi móvil o computadora, desde ningún sitio más. Del mismo modo intento hablar con el servicio técnico del chat en vivo y te responden con arrogancia. Me han quitado con la cuenta los privilegios que tenía por nivel que serían unos 100e.

Espero que puedan ayudarme. Gracias por todo

Hello victor9931,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stake Casino. Allow me to ask you a few more question before we would move forward.

Could you please advise if your complaint is againts https://stake.com/casino/home? Did you or anyone else from your household created another account in the casino? Did you have any remaining balance on your account?

Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

good, no I have no more accounts in this casino, and nobody in my environment has used my account. I pretended to be a girl in the chat (my girlfriend, and I don't really have one) but no one has used my account. I have always been logged in on my mobile, and deposits and withdrawals have been made from my coinbase wallet.

buenas, no no tengo mas cuentas en este casino, y nadie de mi entorno ha usado mi cuenta. me hice pasar en el chat por una chica (mi novia, y yo no tengo en realidad) pero nadie ha usado mi cuenta. siempre se ha iniciado sesión en mi movil, y los ingresos y retiros se han realizado desde mi billetera de coinbase.

Thank you victor9931 for all the information. Could you please advise if you still have any balance or pending withdrawal on your account? Did the casino contact you since then?

If I have a balance and it lets me withdraw it, but the problem is that I don't have any more accounts

Si tengo saldo y me deja sacarlo, pero la cuestión es que no tengo más cuentas

But I mean if you had any balance left on your account at the time it was closed. If it was closed with a pending withdrawal or a balance there.

There is still balance, but they allow me to withdraw it

Hay saldo aún, pero me permiten retirarlo

Is your primary issue that you can't play there anymore or you are satisfied that you can withdraw your balance?

Dear victor9931,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.