Sportaza Casino - Spelare upplever försening i att placera vad på grund av väntande verifiering.

After making a deposit of 500€, I am unable to place any bets or similar activities.

I had already been verified; allegedly, another verification is pending.

Nach einer Einzahlung in Höhe von 500€ ist es mir nicht möglich Wetten zu platzieren oder Ähnliches.

Ich war bereits verifiziert; eine weitere Verifizierung soll angeblich ausstehen.

Hello Sulito1988,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportaza Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? When was your account verified for the first time? Did you play casino games or sports betting there or you could not play at all since you deposited? When was the last time the casino responded to you regarding this issue?

Looking forward to your answer.

Regards,

Nick

Dear Sulito1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.