SpinBetter Casino - Spelarens konto har stängts.

For over a month I've been trying to withdraw money from my Spinbetter account. Every time I request a withdrawal, it's rejected, with the excuse that I'm missing documentation. However, I submit each document they request, and they take 72 hours to respond. I've submitted all the documentation they've asked for, and they've finally closed my account and told me that any emails I send them will be ignored. This is unfair, as they've kept over €3,640, which I demand be returned to me.

Desde hace más de un mes estoy intentando retirar el dinero de mi cuenta de spinbetter. Cada vez que solicito una retirada me la rechazan indicando que me falta documentación por entregar pero cada vez que me solicitan un documento se lo entrego y tardan 72 horas en contestarme. He entregado toda la documentación que me han solicitado y finalmente me ha cerrado la cuenta y me han indicado que cualquier email que les envié será ignorado con lo cual han actuado de manera injusta quedándose con más de 3640€ que solicito que me devuelvan.

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Dear Barderillas1,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Has the casino indicated that there might be a problem with approving specific documents?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello. I've emailed all the conversations with Spinbetter. They never told me the documentation I sent them was invalid. And every time I sent it, they replied requesting more documentation. I've attached screenshots showing that they wouldn't let me make withdrawals and later that I couldn't even log in with my username and password.

Hola. He enviado por email todas las conversaciones con spinbetter. La documentación que he enviado a Spinbetter nunca me dijeron que no fuera válida. Y cada vez que la enviaba me contestaban solicitando otra documentación. Adjunto capturas de pantallas en las que se ve que no me dejaron realizar retiradas y posteriormente que no podía ni siquiera entrar con el usuario y contraseña

Dear Barderillas1,

Thank you very much for your response. Before we move forward, I kindly request that you forward the email correspondence directly rather than through the submitted screenshots. If the attachments are too large, feel free to send the emails separately. I appreciate your patience and cooperation.

Best regards,

Attila

Good morning, Barderillas1,

At this time, your account is blocked following a decision by our Security Department. This action was taken as part of our standard procedures to ensure the safety of all player accounts and to comply with our verification policies.

We understand that this may be frustrating, and we sincerely apologize for any inconvenience caused.

Thank you for your patience and cooperation throughout this process.

With respect,

SpinBetter

Dear Barderillas1, could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Thank you very much in advance for your reply.

Best regards,

Attila

Hello.

Live casino and sports betting.

Hola.

Casino en vivo y apuestas deportivas.

Dear Barderillas1, We have received email communications from SpinBetter Casino. We are actively working on resolving this case outside the complaint thread. I will keep you updated.