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I tried to make a withdrawal and I didn't receive the confirmation SMS. As soon as I spoke to support, they told me that my account was blocked and they didn't reply to my email.

Προσπάθησα να κάνω ανάληψη και δεν μου ερχόταν το sms επιβεβαιώσεις μόλις μίλησα με την υποστήριξη μου είπαν ότι ο λογαριασμός μου είναι μπλοκαρισμένος και δεν μου άπαντανε στο email

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you were trying to withdraw?
• Did you accumulate these winnings with or without a bonus? If you played with a bonus, please send me a link to the promotional offer or a screenshot of the bonus details.
• Have you completed the full KYC verification, or at least submitted any identity documents to the casino for the KYC process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika