Rooster Bet Casino - Spelarens insättning har blivit försenad.

Hello

My deposit via PAYSAFE from December 27, 2025 has not been credited to this day.

When I inquired, I was told I had to wait 7 days, and now I'm supposed to wait another 7 days.

Hallo

Meine Einzahlung via PAYSAFE vom 27.12.2025 ist bis heute nicht gutgeschrieben.

Auf Nachfrage teilte man mir mit ich müsste 7 Tage warten und jetzt soll ich wieder 7 Tage warten.

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rooster Bet Casino. Please allow me to ask you a few questions so I can better understand the situation.

• Have you used the same method successfully in this online casino in the past?
• Please could you forward the payment receipt and any relevant communication with the casino support regarding the issue to tomas@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Alona40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have used this deposit method consistently.

Die Einzahlungsmethode habe ich ständig verwendet.

Is there anything I need to do that I've overlooked?

Habe ich etwas übersehen, dass ich tun muss?

Thanks for sharing the information with me.

• Please could you forward any relevant communication with the casino support regarding the issue to tomas@casino.guru as evidence?

Thanks in advance for your cooperation.

There is no further evidence.

Es gibt keine weiteren Belege

Why is nothing happening here anymore?

Warum geschieht hier nichts mehr?

Hello Alona40,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your reply.

Could you please confirm that you contacted casino support and asked for assistance with the issue?

Have you received a response? Would you be able to share it with me?

Is the transaction you made recorded under a particular status in the casino's deposit history?

Would you be able to share a screenshot of deposits made to the casino at that time, with the status visible?

My email is tomas@casino.guru

Thanks in advance for your cooperation.

Hello

Of course, an attempt was made to clarify this via chat.

Hallo

Es gab natürlich den Versuch über den Chat dies zu klären.

Dear Alona40,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Alona40,

I'm Michal, and I have taken over your complaint. I have examined your case, and while I will look into how I can assist you, I must inform you that our capacity to provide support is very limited in this type of situation. We have no control or influence over the transactions that occur between financial institutions. Nevertheless, I will still reach out to the casino team to see if there is any way we can assist.

We would like to invite Rooster Bet Casino to join the conversation.

Dear Rooster Bet Casino,

I would appreciate your clarification regarding the delay in reflecting the player's deposit in their casino account. This matter remains unresolved even after a significant amount of time has elapsed. When can the player expect this to be appropriately addressed?

Should there be any factors influencing the situation that cannot be shared publicly, please feel free to share them directly with me at michal.k@casino.guru.

Dear Michal,

We have reviewed the transaction and can confirm that the deposit did not go through, as it was declined by the payment provider. The player has been contacted and advised to check whether any funds were deducted on their side.

We kindly ask the player to review the latest communication and respond accordingly.

Kind regards,

The Rooster.Bet Team

Thank you for your response, The Rooster.Bet Team.

Dear Alona40,

Could you please let us know if there have been any recent updates or developments?

Hello, neither paysafe nor booster are showing any activity.

Hallo, weder paysafe noch booster zeigen irgendwelche Aktivitäten

Dear Alona40,

Just to clarify, you shared this:

Does this represent a top-up/recharge receipt of your Paysafe card, or was this a payment for an on-off/temporary Paysafecard or a coupon?

This is a standard paysafe top-up voucher.

Es handelt sich um einen handelsüblichen Aufladenbon von paysafe

Dear Alona40,

Thank you for your response. When you topped up your Paysafecard, was the €20 in your Paysafecard balance? Please forward me your Paysafecard statement to review the transactions at michal.k@casino.guru?

I'm sending you the transaction receipt again here, which of course assumes that the money was previously available in your Paysafe account.

Ich sende ihnen hier nochmal den Transaktions Beleg, was ja voraussetzt dass das Geld vorher auf semnPaysafekonto vorhanden ist

Dear Alona40,

Kindly send me your official Paysafecard statement in PDF format to review the transactions at michal.k@casino.guru.

This is the only possible proof.

I did not purchase the account function of the Paysafe account.

Dies ist der einzig mögliche Beleg.

Die Kontofunktion des Paysafeaccounts habe ich nicht erworben.

Dear Alona40,

I have found this on the internet.

To get a statement from Paysafecard, log into your "My Paysafecard" account to view your transaction history, or check the balance of specific 16-digit PINs on the website. For business accounts, monthly statements are available within the first 7 business days in the Merchant Service Center (MSC). 

www.paysafecard.com +2

How to Get Your Statement/Transaction History:

• For Users (Personal Account):
• My Paysafecard App/Website: Log into your "My Paysafecard" account to see a detailed history of all transactions made with your stored PINs.
• Balance Check Feature: If you did not use a "My Paysafecard" account, you can use the "Balance Check" tool on the official website by entering your 16-digit code to see the remaining balance and recent transaction details for that specific code.

Please try these steps and inform me of the outcome.

Dear Alona40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent the Paysafecard receipts to her email account.

greeting

Schwab

Ich habe die Paysafnachweise an ihren Mailaccount gesendet.

Gruß

Schwab

Dear Alona40,

Thank you for your email. Can you please confirm how you obtained the transaction confirmations? Are you certain these are official and unedited PDF documents?

I don't understand the question! What is it supposed to tell me?

These are the PDF files provided by paysafecard.

Ich verstehe die Frage nicht?! Was soll mir das sagen.

Es handelt sich um die von paysafecard zur Verfügung gestellten pdf-dateien.

Dear Alona40,

Could you kindly confirm the method by which you obtained the transaction confirmations? Did you receive them via email from Paysafecard, or did you download them from your Paysafecard account? If you received them via email, please forward the official email containing the statement from Paysafecard to michal.k@casino.guru. Alternatively, if you downloaded them from your Paysafecard account, I would appreciate it if you could send me the statement for the last 90 days, which should also include other transactions and the balances.

The PDF statements you submitted exhibit indications of alteration and, therefore, cannot be regarded as valid documents. Please be aware that only original, authentic documents can be accepted without any alterations or editing.

Additionally, submitting edited or altered documents constitutes a serious breach of industry standard regulations.

I want to help you clarify the situation, especially considering that you found yourself in a similar situation before, even with other payment methods you used. This naturally raises some valid questions, and providing the original documents from Paysafecard will be the most effective way to address them and move forward positively.

Dear Alona40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I just sent the documents by email.

Die Belege habe ich gerade per E-Mail gesendet

Dear Alona40,

Thank you for your email. I have provided my feedback in response. Furthermore, I have been made aware that the casino team has contacted you concerning your account verification, and it appears you have not yet replied. I kindly ask that you do so at your earliest convenience.

Dear Alona40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication and cooperation. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Michal

Casino.Guru