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I made 3 withdrawals of 750 x3 so I have $2250 pending and I have $22000 in my account and my withdrawal request took a week I only received one withdrawal but the other 3 no response I contacted support they told me that there are a lot of withdrawal requests there will be a slight delay so I want to make sure that the withdrawals will be there

J’ai effectuer 3 retrait de 750 x3 donc j’ai 2250$ en attente et j’ai sur mon compte 22000$ et la ma demande de retrait a prit une semaine jai seulement reçu un seul retrait mais les 3 autres pas de réponse j’ai contacter le support ils m’ont dit qu’il ya beaucoup de demande de retrait il vas avoir un léger retard donc je veux m’assurer que les retraits vont bien y avoir

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• When did your most recent successful payout from the casino reach your bank account?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello Thomas,

Thank you for your response and help. Here is the requested information:

My last successful withdrawal reached my bank account on August 26, 2025.

I was confirmed that my account did not require KYC verification, so no procedures were required.

My winnings were not obtained through a bonus.

I also contacted casino support via email to understand the reason for this delay.

Attached are two screenshots of their responses.

Thank you again for your assistance. I hope my situation can be resolved quickly.

Bonjour Thomas,

Merci pour votre réponse et votre aide. Voici les informations demandées :

Mon dernier retrait réussi a atteint mon compte bancaire le 26 août 2025.

On m’a confirmé que mon compte n’avait pas besoin de vérification KYC, donc aucune procédure ne m’a été demandée.

Mes gains n’ont pas été obtenus grâce à un bonus.

J’ai également contacté le support du casino par email afin de comprendre la raison de ce retard.

Vous trouverez en pièces jointes les deux captures d’écran de leurs réponses.

Merci encore pour votre assistance. J’espère que ma situation pourra être résolue rapidement

Thanks for your reply and for providing the requested information.

Please note that the casino has the following withdrawal limits listed on its website: https://robocat2.com/ca/rules

6.11 All withdrawals are processed according to our monthly withdrawal limits and taking into consideration the VIP status of the customer requesting the withdrawal.

CAD

Level 1

Per day / Month

750/10,500

Level 2

750/15,000

Level 3

1,200/18,000

Level 4

1,500/23,000

Level 5

2,300/30,000

If you believe the casino is not processing your payouts within these limitations, kindly supply screenshots of your previous payouts with the date and status as evidence of your claims.

Share the evidence with me to my email at tomas@casino.guru

Dear Babitbnn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru