Rabona Casino - Spelarens konto är stängt efter manipulation.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Florian_Gxxx,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling policy and I found this:

Self-exclusion request: You can contact the Support Service Team via e-mail at [email protected], and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

• Have you clearly informed the casino about your gambling problem?
• Have you tried to reach the support via email?
• Could you forward me the account closure requests that you sent to the casino? My email address is [email protected].

Thank you very much in advance.

Best regards,

Petra

"Addendum: I just sent Petra another screenshot. Despite my account being blocked, Rabona offered me another €50 bonus via email today. I just want some peace and quiet."

"Nachtrag: Ich habe Petra soeben einen weiteren Screenshot geschickt. Rabona hat mir heute, trotz Kontosperre, schon wieder einen 50 € Bonus per Mail angeboten. Ich möchte endlich nur noch meine Ruhe haben."

Dear Florian_G,

I have reviewed your request and could not find a clear reason for your self-exclusion due to gambling addiction.

First, I’d like to explain the difference between closing an account and self-exclusion:

• Closing an account is simple and has almost no impact. The player can reopen the account at any time, and the casino has no obligations.
• Self-exclusion, however, is different. If a player successfully requests self-exclusion, the casino agrees not to reopen the account, or only under specific circumstances (for example, after a cooling-off period). Self-exclusion is particularly important for players with gambling problems, as it prevents them from accessing the account during the agreed period.

When applying for self-exclusion, it is important to:

1. Clearly state the reason for your request (e.g., gambling addiction).
2. Specify the exact period of the exclusion.
3. Use a clear and easily recognizable email subject line, as casino support teams handle a high volume of requests daily..

Please review your request and confirm that it clearly states the reason for your self-exclusion and the intended period.

If you have not yet communicated your intention to close the account to your VIP manager, I kindly ask that you send another email to Rabona Casino regarding this matter. Please keep me updated on any further developments. Thank you very much for your cooperation.