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I had deposited 5900 on 27 March and they don’t credited in my account then they told me to check after 15 days and today still they are saying by they are looking into this and that .. ur money is safe and all .. but they are not giving a proper detail of my money ..

Additional comments from the player:

"I have deposited 5900 on 27th March but haven’t got credited in my account and complaint so many times ... but they are not responding to my mails too .. nothing they are doing to be fair with me"

Dear Akt17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood it correctly and you’re experiencing difficulties with a misplaced deposit.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you contacted your payment provider/bank already? If there’s any relevant communication, please forward it along with a payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Thank you, Akt17, for your reply and forwarded emails. Could you please confirm that you have shared the reference number with the beneficiary as advised by the bank?

Additionally, please forward your payment receipt to petronela.k@casino.guru. Looking forward to hearing from you.

Thank you, Akt17, for the forwarded communication from the payment provider. Could you please confirm that you have shared the reference number with the beneficiary/casino as advised by the bank?

Casino is not replying now .. neither their life support is working .. don’t know what’s going wrong with them ...

Thank you very much, Akt17, for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Akt17,

I looked at your complaint and will do my best to help you. I would like to invite PureWin Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposit?

I made a deposit on 27 March of 5900 inr but not credited in my gaming account . They told me that u will get refund in 15 working days after 15 days I mailed them but they are saying they are working on it and still they aren’t doing anything in this regards .. even I confirmed with the payment gateway.. they gave my amount to the casino already . I sent all the proofs here too and shared with them. Too but they aren’t doing anything in this thing ..

please help me sir ..

Regards

Atul T*****

Hi Atul,

We see your complaint on the forum, however, the refund that we'd initiated was rejected by your bank and not the payment gateway, and we'd requested you to get in touch with the bank.

I see that there was a gap in communication that lead to this misunderstanding.

The said was added to your gaming account. Please check and update 🙂

they added fund in my account today after my last mail ..

thanks

Dear Akt17,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru