Powbet Casino - Spelarens spel försvinner oväntat.

In the middle of the game, it suddenly disappeared and was no longer visible.

There's still no result for me, but I lost the game even though I couldn't continue. I've reported it to support, but I haven't received any response or gotten my stake back.

Mitten bei dem Spiel war das Spiel einfach weg nicht mehr zu sehen

bis jetzt steht kein ergebnis bei mir aber das Spiel ist verloren obwohl ich es nicht mehr gehen habe hab es den Support gemeldet kein entgehen kommen bekomme mein Einsatz nicht mehr zurück

Dear Sarah1979267,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that the game itself disappeared?
• Has the last bet and its result been recorded in your game history?
• Could you please clarify the dispute value (€450)?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Sarah1979267,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.