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For almost two weeks, Posido Casino has been refusing to pay me two small withdrawals of 700 and 501 PLN. These were from October 14th and 15th. It's long past the due date, and the chat consultants keep telling me they need time. This has happened before, and I waited over a week. Please help.

O prawie dwóch tygodniach kasyno posido nie chce mi wyplacic dwóch małych wyplat w kwocie 700 i 501 zł. Sa to wyplaty z 14 i 15 października. Jest juz dawno po terminie, a konsultanci na czacie caly czas mnie zwidza, ze potrzebują czasu. Juz tak kiedyś było i czekałam ponad w tygodnie. Prosze o pomoc.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time in contact with casino support regarding the delay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I haven't passed Kyc verification. I've never been asked for it, and you can't do it yourself. I haven't used the bonus. Lasyno contacts me via chat every time. They always say there are delays and they don't know how long it will take, but there are regulations, right?

Nie przeszłam weryfikacji Kyc. Nigdy mnie o nią nie poproszono, a samemu Nie można zrobic tej weryfikacji. Nie korzystałam z bonusu. Lasyno kontaktuję sie ze mną za każdym razie na chat. Zawsze mowia, ze maja opóźnienia i nie wiedzą ile to potrwa, a przecież jest regulamin ?

Thanks for the clarification.

Did the casino process one or both payouts since your last post?

Please let me know.

Dear Amanityna333,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru