Playfina Casino - Spelaren har ett ospecificerat problem.

How that annoys me, you pay in and then you have to read on another forum that doesn't have a license and doesn't accept players from Germany. That's cheating

Wie mich das ärgert ,da zahlt man ein und dann muss man lesen auf einem anderem forum das die keine Lizenz haben und Spieler aus Deutschland nicht akzeptiert. Das ist Betrug

Dear bell2410,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Playfina Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

Do I understand correctly you deposited in the casino? Is the casino withholding your winnings?

Please note the casino is licensed under Curacao Antillephone, which can be verified on the casino website here, by clicking on the validator:

I will be waiting for your reply patiently.

Best regards,

Tomas

The screenshot says that no players are accepted for Germany. And also don't have a license, who should you believe now

Im Screenshot steht das für Deutschland keine Spieler akzeptiert werden . Und auch keine Lizenz haben , wem soll man da jetzt glauben

I can't comment on what other information can be found on another website.

If there is a specific negative outcome after your dealing with the casino you need our help with, please let me know, otherwise, I will reject your complaint as unjustified.

I'll await your reply.

Dear bell2410,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.