Pin-Up Casino - Spelaren kämpar för att verifiera sin e-postadress.

My problem is in verifying the account email. My documents and phone number have already been verified, however I do NOT receive any link in the email to verify.

To check my documents I sent an email to support and everything went well. I asked them to do the same with the email, but to no avail.

I only ask that you check my email so that you can withdraw and continue using the platform.

Grateful,

O meu problema está na verificação do e-mail da conta. Os meus documentos e número de telefone já foram verificados, no entanto NÃO recebo nenhum link no e-mail para fazer a verificação.

Para verificarem meus documentos eu mandei e-mail para o suporte e deu tudo certo. Pedi que fizessem o mesmo com o e-mail, mas não obtive sucesso.

Só peço que verifique meu e-mail para poder fazer saque e continuar utilizando a plataforma.

Grato,

Dear tiagog84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that verifying your email address seems to be the only obstacle standing between you and successful verification?

Have you tried checking the spam and promotions folder?

Have you tried contacting the casino regarding this issue?

Thank you very much in advance for your reply.

Best regards,

Kristina

Good Morning,

Fortunately, this issue has been resolved.

Thank you very much,

Tiago

Bom dia,

felizmente esse problema foi resolvido.

muito obrigado,

Tiago

Dear tiagog84,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru