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I have a withdrawal request on March 30 but still i didnt receive amount to my account its been more than 2 months and the parimatch customer support is telling that the withdrawal has been successfully and also they shared me RRN no but till now the amount is not credited to my account pls resolve this issue

Dear Kotla,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that withdrawals requested before and after have been processed successfully?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hii Kristina parimatch support team is not able to resolve my issue its been more than 2 months and they are saying the withdrawal request is successfull and the amount is credited to my account and I have shared my bank statements more than 100 times but there is no response the amount is not credited to my bank account the withdrawal request was made on 30th march 2022 the customer support people sharing RRN no and saying that the transaction is completed successfully from there end pls resolve this issue

Thank you very much Kotla for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Kotla,

I have reviewed your case and will contact the casino to see if I can help. In the meantime, can I ask if you have asked your bank about the situation, and provided them with the RRN to see if they can track the payment?

We would like to invite Parimatch Casino to join the conversation and participate in the resolution of this complaint.

Dear Parimatch Casino,

Can you please provide any further information regarding the player's missing withdrawal?

Kind regards,

Adam

Hii Adam I have contacted the bank there was no transaction made confirmed from the bank side pls cross check the amount might have reversed to there account I have shared my bank statements to parimatch support but they were no responding to me properly

Hello Kotla,

Thank you for the additional information. Could you please forward any relevant correspondence with your bank to my email, adam.m@casino.guru?

Dear Parimatch Casino,

Can you please advise what may have happened to the player's withdrawal.

Kind regards,

Adam

Hii Adam I have shared my bank statement to your mail pls check

Hello Kotla,

I have received the statement, thank you for sharing the information.

I can see that there doesn't appear to have been payment of the disputed amount to your bank since 01.04.2022.

We will now await a response from the casino to see if they can provide some more information.

Kind regards,

Adam

Good evening!

The profile department of our company submitted a request to the payment system-transfer to clarify the details. We received a reply that the funds were transferred to the user’s bank. We sent to the user a transaction code in letter №11889588. User can contact his bank to clarify the details of the transaction.

I didn't receive any amount of 50000 rs u can check in my bank statement I have check with my bank and submitted my bank statement to Mr.Adam pls check and resolve the issue

@parimatch casino the amount might have reversed to your third party account pls re check and resolve my issue

Dear Kotla,

Can you please elaborate on exactly what your bank told you when you supplied them with the Transaction RRN number?

Dear Parimatch Casino,

The player has provided their bank statement and there do not appear to have been any payments of that amount received. Could you please advise if something else may have happened to the withdrawal?

Kind regards,

Adam

Hii

Adam I have went to the bank and met with customer support team and asked about the transaction but there was nobtransaction made and also they have provided me the bank statement if parimatch has made the transaction successfully there should be some evidence from their side they are simply giving a RRN no and saying that the transaction is successfully done from there end then why didn't I received the amount its been more than 3 months and the customer support is worst they don't respond properly on a query .they will tell one day it has delayed and on other day they will say transaction is done from our side.this is how it is happening from last 3 months

If the transaction is successful they bank will get RRN reference or UTR no there is no transaction made and parimatch support team gives a RRN no and tells that transaction has been completed pls track this from u r bank without a transaction made how can bank Track RRN no if parimatch has made the transaction they have cross check it from there end whether the transaction is successful or it has reversed to there account

Thank you for the additional information Kotla.

Dear Parimatch Casino,

Can you provide any evidence showing the payment was made? It can be posted here or sent to my e-mail, adam.m@casino.guru.

Kind regards,

Adam

Hello!

Adam, we have sent you the details by email.

Hii Adam any update about my withdrawal issue

Hello Kotla,

The casino sent some evidence showing that the payment was processed by them, but I have asked for further information and will wait for them to reply.

I thank you for your continued patience.

Kind regards,

Adam

Hello!

Adam, we have sent you a reply by email.

Hello Kotla,

Can you provide us with confirmation from the bank that they cannot find the transaction using the RNN code we provided you with earlier? It can be a screenshot of correspondence with bank representatives. This will allow us to move forward with your issue.

Hii

Adam u just tell me how can a bank provide a letter stating that it didn't receive the amount does it happen anywhere @parimatch support from which bank u have sent we can track from that side bank cannot provide any letter stating that it didn't received any amount u pls send me a proof that u have sent money to my bank account I have went to the bank and asked them for this but they only can provide bank statement u can check my bank statement I have sent u n no of times

Parimatch support

Pls check it from u r end I have shared my bank statement as proof can u guys pls share any proof that u have sent money to me so that I can ask bank. U r support team is just sharing a RRN no and asks to track that how is it possible

Dear Kotla,

It is actually quite normal for the casino to request some sort of proof from the bank in these kinds of circumstances. Do you perhaps have an e-mail or similar correspondence saved from when your bank first told you that the transaction didn't take place, or from when you supplied your bank with the RNN?

Kind regards,

Adam

Dear

Adam I went to bank and asked for a letter as evidence but they are saying there was no transaction made of 50000 how can we provide they asked to submit bank statements I have done that as a proof ask parimatch also solid evidence that they made transaction of 50000 to me from which bank they have made through IMPS or NEFT and from which bank they have sent in that way I can track the bank manager has spoke to me in the same way no bank will provide a letter stating that he didn't received the transaction also I have sent my bank statements still what u need as evidence why can't u ask @parimatch support has made the transaction so give me a evidence that they have done the transaction to me

There is no transaction of 50000 made to me from parimatch they are just giving a RRN no and saying that the transaction is successful if they really made a transaction ask them to provide me a proof of they have made the transaction

Hello Kotla,

As mentioned, you do not need to ask the bank to provide you with a letter. An e-mail or screenshot of live chat will usually be sufficient. Could you perhaps try to e-mail your bank and ask them for a reply confirming that they cannot find the transaction using the provided RRN? I would think they will be able to provide this.

The casino has been asked for more evidence of the transaction also.

Kind regards,

Adam

Hi Adam just now I have sent a mail to kotak mahindra bank customer support I keep on updating u

Hello Kotla,

Thank you very much for the information, I will await further update.

Kind regards,

Adam

Hii

Adam I didn't received any mail from kotak bank i have made call to customer support thet are saying for proof u can share u r statement other than that they have no authority to send a mail to customer.

Dear Parimatch Casino,

Other than the player's bank statement, it seems there is no other evidence available to them. Are you able to please provide further proof of payment from your side so that a resolution may be found?

Kind regards,

Adam

Hello Kotla,

Please send a new card statement to our mail. All transactions should be displayed there from the moment the withdrawal was made to the day when you send a letter with this statement.

Can u pls share u r mail id because u r support team doesn't respond properly

@parimatch casino can u pls share u r email I'd so that I can ping u my bank statement details Adam and parimatch casino pls respond

Dear Parimatch Casino,

Could you please provide the player with the e-mail address you wish to have them send the document to?

Kind regards,

Adam

Hello all!

Sorry, please send to support@parimatch.in 👌

Hii

I have sent my bank statement from March30th to till today pls check and give me a update

Hii Adam I have also shared bank statement to your mail pls check and resolve this issue

Hello Kotla,

Thank you for sending your statement.

Dear Parimatch Casino,

Can you please advise if you have also received the statement and if it is sufficient?

Kind regards,

Adam

@parimatch casino any update ???

@adam I have no update from parimatch

Can anyone pls respond I have got a mail from parimatch stating that there is error while processing my withdrawal request and I have contacted support team but no update from them

Hello Kotla,

We have good news: the funds have returned to your account balance and you can withdraw them.

After re-inquiring the payment system with a new statement, we managed to determine that the payment was not successful after all, and we returned your funds back. You can order them again for payment. We apologize for taking up your time 💛🖤

Thank u thank u very much parimatch and very thank ful ti Adam u stood by my case I am very thankful to u Adam

Thank you very much, Parimatch Casino, for the updates and for your assistance.

Dear Kotla,

I am glad to hear that your payment has been located. Please keep us updated on the progress of your withdrawal and when you have received payment we will close the complaint as 'resolved'.

Kind regards,

Adam

Hello Kotla,

I do appreciate that you have received the funds to your casino account, we would usually keep the complaint open until you have received the withdrawal to your bank account.

If this is not applicable and you now consider the matter completely resolved, please do let me know and we will close the complaint as mentioned previously.

Kind regards,

Adam

Ok Adam then pls put on hold till I receive funds to my bank

Hello Kotla,

We will of course refrain from closing the complaint until we hear you have received the payment. Please continue to keep us updated.

Kind regards,

Adam

Hello Kotla,

Has there been any progress? Are you still awaiting your payment?

Kind regards,

Adam

Hii,

Still withdrawal is showing pending I will let u know when I receive the funds

Hii

Adam I have received my amount today thanks for the support and thanks casino guru and now u can close my complaint

Hello Kotla,

I'm glad to hear that your issue has been resolved and that you have received your payment. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.