National Casino - Spelarens pengar har konfiskerats.

Good evening, they say I violated the terms, saying I bet more than 5 euros on a specific game that I didn't even play, not even 5 euros on that specific game, and when they tried to deposit my money, my bank rejected it and when I did it again, they kept my money.

Καλησπέρα λένε ότι παραβίασα όρους λέγοντας ότι έπαιξα ποντάρισμα πάνω από 5 ευρώ και σε συγκεκριμένο παιχνίδι που δεν έπαιξα καν ούτε 5 ευρώ ούτε το συγκεκριμένο παιχνίδι ενώ προσπάθησαν να μου βάλουν τα χρήματα μου το απέρριψε η τράπεζα μου και όταν την ξαναέκανα αυτοί μου κράτησαν τα λεφτά

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Dear Dwra,

I'm sorry to hear about your negative experience. I checked the bonus T&Cs and found this:

1e. The maximum bet with an active bonus is 5 EUR, 5 USD, 8 NZD, 8 CAD, 5 CH, 20 PLN, 50 NOK, 8 AUD, 1700 HUF, 10 BGN, 125 CZK, 30 BRL, 4500 CLP, 400 INR, 7000 KRW, 25 PEN, 25 MYR, 130 000 VND, 1000 PKR, 300 RUB, 35 CNY, 300 PHP. (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to respins) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, National Casino reserves the right to confiscate the winnings. If the currency of your account is not specified - the maximum bet amount is equivalent to 5 euros in your currency.

Our position is closely explained in the Fair Gambling Codex

https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is attila.g@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Attila