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I played more than 400 dollars to be able to complete a bonus of 1400 or 1500 that at the end they gave me absolutely nothing and according to me the word Bono means: It is a title that represents the right to receive a flow of periodic payments in the future in exchange for deliver, at the time of its acquisition, an amount of money. And I already completed my payment flow and I want to see what they promised according to their Bonus word.

Jugué más de 400 dólares para poder completar un bono de 1400 o 1500 que al finalizarlo no me dieron absolutamente nada y según yo la palabra Bono significa : Es un título que representa el derecho a percibir un flujo de pagos periódicos en un futuro a cambio de entregar, en el momento de su adquisición, una cantidad de dinero. Y yo ya complete mi flujo de pagos y quiero ver lo que prometieron según su palabra de Bono.

Dear Patricia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that you are experiencing difficulties completing the bonus wagering requirements?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I already completed my bonus in question but I did not receive anything in exchange for completing it

Ya complete mi bono en cuestión pero no recibí nada a cambio de completarlo

How much is your active balance, please? Could you forward your game history to petronela.k@casino.guru?

I have a balance of 0 dollars since I had 400 but to complete that bonus thinking that they would give me the money that was on the mark because that is what a bonus is to complete to receive a certain payment

Tengo un saldo de 0 dólares ya que tenía 400 pero para completar ese bono pensando que me darían el dinero que estaba en la marca porque eso es lo que es un bono completar para recibir cierto pago

What kind of bonus you have been promised, please? I'm sorry but I don't understand.

Dear Patricia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.