MrPacho Casino - Spelarens begäran om självavstängning är försenad.

The casino does not have a function for submitting limits or self-exclusion by the player but must send messages to support. Speaking with support in chat, he referred me to send a message for deactivation directly to the Vip Mgr, I have done so since March and he constantly replies that we are in the final stage of deactivation while he repeatedly tried to prevent me from my request.

It's May and my account still hasn't been deactivated. Is this legal?

To καζίνο δεν έχει λειτουργία για υποβολή ορίων ή αυτοαποκλεισμού από τον παίκτη αλλά πρέπει να στείλει μηνυμα στο support. Μιλώντας με το support στο chat με παρέπεμψε να στείλω μήνυμα για απενεργοποίηση απευθείας στον Vip Mgr, το έχω κάνει από από Μάρτιο και συνεχώς μου απαντάει ότι βρισκόμαστε στο τελικό στάδιο για την απενεργοποίηση ενώ προσπάθησε επανειλημμένα να με αποτρέψει από το αίτημά μου.

Βρισκόμαστε Μάιο και ακόμη δεν έχει απενεργοποιηθεί ο λογαριασμός μου. Είναι νόμιμο αυτό ?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear markokkori,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino regarding your account deactivation.

To better understand your situation and assist you effectively, could you please provide answers to the following questions:

• Could you forward me the account closure requests that you sent to the casino?
• Have you considered sending it to the official email address support@mrpacho.com?
• Has the Casino responded to your requests?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra