Mr Green Casino - Spelare bestrider MrGreen Casinos omsättningskrav.

MrGreen is advertising wager-free spins and suddenly wants me to wager my winnings 35 times. Please Casinoguru, help me receive my money wager-free as advertised. Mr Green turns a deaf ear and says that I should be liable for their mistake.

MrGreen wirbt mit umsatzfreien Freispiele und möchte plötzlich, dass ich meinen Gewinn 35x umsetze. Bitte Casinoguru helft mir mein Geld umsatzfrei wie beworben zu erhalten. Mr Green stellt sich taub und sagen ich soll für deren Fehler haften.

Hello gentlemansvie,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr. Green Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Can you please forward your bonus and betting history to assure that you have claimed the right bonus to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear gentlemansvie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Verified for years. Of course I do.

Seit Jahren verifiziert. Mache ich natürlich.

MrGreen offers to transfer me €100 instead of the €1760 that I am entitled to. What a shame, they could say after every jackpot that this was a technical error.

MrGreen bietet mir an statt 1760€, die mir zustünden, mir 100€ zu überweisen. Eine Frechheit, das könnten sie ja nach jedem Jackpot sagen, dass dies ein technischer Fehler war.

Hello gentlemansvie,

Would it be possible to forward the communication regarding this case between you and the casino to nikolas.b@casino.guru?

I've already lost everything, so it doesn't matter anyway. Thanks anyway.

Habe schon alles verspielt, also eh egal. Trotzdem danke.

Hello gentlemansvie,

Thank you for the update provided. I will be closing the complaint based on the fact that your balance has been played aways.

Best regards,

Nick