Mr Bet Casino - Spelarens vinster har beräknats felaktigt.

I played the game Legacy of Dead and had a winning streak of x5000, but I only received x500. My stake was €0.40. The winning time was 10:51 on March 31st.

ich habe das Spiel Legacy of dead gespielt und eine Reihe gehabt mit Gewinn x5000, allerdings wurden mir nur x500 gutgeschrieben. Einsatz waren 0,40€. Uhrzeit des Gewinns war 10:51 am 31.03.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Danny123,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve experienced with your winnings.

To better understand your situation and assess the case properly, I would like to ask you a few additional questions:

• Could you please provide a screenshot or video of the game round where the x5000 win occurred?
• Do you have the game round ID, or any game history showing this specific session
• Was this gameplay done with a bonus or purely with real money?
• Have you contacted the casino or the game provider about this issue? If yes, what was their response?

Please note that without clear supporting evidence (such as game logs, round IDs, or screenshots), it is unfortunately not possible for us to effectively confront the casino or investigate the case further, as game outcomes are recorded on the provider’s servers.

Additionally, if you have any relevant materials (screenshots, videos, communication with the casino), you can forward them to petronela.k@casino.guru for review.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello, I had a bonus active, but it only paid out 500x instead of the full 5000x shown for the largest symbol (man). A friend was standing next to me and also saw 5000x. I didn't take a screenshot at the time, only of the transaction history, which I'm sending you.

Hallo, ich hatte noch ein Bonus dazu laufen aber er hat dennoch nur mal x500 ausgezahlt statt wie angezeigt die vollliene des größten sympoles (Mann) x5000. Ein freund stand neben mir und hat auch x5000 gesehen. In dem Moment habe ich kein Screenshot gemacht sonder nur von dem Verlauf den ich ihnen zuschicke.

Dear Danny123,

After carefully reviewing the information provided, we regret to inform you that we are unable to proceed further with this case.

As an independent mediator, we rely strictly on verifiable and solid supporting evidence, such as game round IDs, full game logs, or clear screenshots/video recordings of the specific game round. Unfortunately, based on the materials currently available, we do not have sufficient evidence to challenge the casino’s or game provider’s records, which are considered authoritative in such cases.

We understand your frustration; however, without concrete proof, we are not in a position to continue the investigation or advocate on your behalf.

For this reason, your complaint will be rejected.

Thank you for your understanding.

Best regards,

Petronela

Casino.Guru