The player from Spain faced account closure and was denied withdrawal of his winnings due to being from a prohibited country, despite having had no issues during his registration and gameplay. He believed this behavior was unjust and requested the payout of his winnings totaling €170. The issue was resolved with the player receiving his winnings after the intervention of the Complaints Team. The player was advised to review the casino's terms and conditions regarding permitted countries to avoid similar issues in the future. The complaint was marked as resolved with both parties cooperating.
Spelaren från Spanien fick sitt konto stängas och nekades uttag av sina vinster eftersom han kom från ett förbjudet land, trots att han inte hade några problem under registreringen eller spelandet. Han ansåg att detta beteende var orättvist och begärde utbetalning av sina vinster på totalt 170 euro. Problemet löstes och spelaren fick sina vinster efter att klagomålsteamet hade ingripit. Spelaren ombads att granska casinots villkor gällande tillåtna länder för att undvika liknande problem i framtiden. Klagomålet markerades som löst med båda parters samarbete.