Merlin Casino - Spelarens insättning är försenad.

Hello,

I deposited €29 into the casino via bank transfer on March 23, 2026 at 1:52 PM.

The amount was debited from my bank account but not credited to my player account.

I have contacted support several times, but I was always told that it had been forwarded to the finance department and that they would get back to me.

Nothing has happened so far...

Hallo,

Ich habe am 23.03.2026 um 13:52Uhr über Bank Transfer 29€ in das Casino eingezahlt.

Der Betrag wurde von meinem Bankkonto abgebucht aber nicht aufs Spielerkonto gutgeschrieben.

Ich habe mich bereits mehrfach an den Support gewandt, aber da wurde mir immer gesagt das es an die Finanzabteilung weiter geleitet wurde und die sich bei mir melden werden.

Bisher ist nix passiert...

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Dear mietz88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Petra