M88 Casino - Spelarens konto är blockerat för syndikatspel.

My account has been blocked with the reason of syndicate betting but I don't have any other account on M88.

I have played with real money and not completed KYC till now

Dear kumarmanoj9540147,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Could you please advise how long ago you registered your account?

In last month

Which games you’ve been playing (live casino games, slots, or sports betting)?

Live casino

Were your winnings accumulated with or without an active bonus, please?

Real money

If there’s any relevant communication, please forward it to

Sent

Dear kumarmanoj9540147,

Thank you for your response and for providing the requested details.

To better understand the situation and assist you further, could you please share more specifics about your gameplay?

• Which exact games did you play during your sessions?
• Could you describe the strategy you used while playing?
• Was this your first session at this casino, or had you played there previously?
• Have you had any successful withdrawals from this casino in the past?

Your insights will help us gain a clearer picture of the circumstances surrounding your account. If there’s any additional information or relevant communication you haven’t shared yet, please feel free to forward it to petronela.k@casino.guru.

Thank you in advance for your reply.

Which exact games did you play during your sessions?

Lightning roulette, sic bo, first person mega ball, etc

Could you describe the strategy you used while playing?

I don't have any tragedy, betting is a speculative risk.

Was this your first session at this casino, or had you played there previously?

First time use m88

Have you had any successful withdrawals from this casino in the past?

No till now

Hi kumarmanoj9540147,

Thank you for your detailed responses so far. To proceed further with your case, I’d like to clarify one more point:

• Is there a possibility that you played from the same IP address as other users? For example, were you connected to a shared or public network?
• Do you know of any other individuals who also play at this casino, such as friends, family, or neighbors?

This information is important for us to determine whether the casino may have flagged your account due to potential shared activity.

Thank you for your cooperation, and I look forward to your reply.

Dear kumarmanoj9540147,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Player's additional comments:

Is there a possibility that you played from the same IP address as other users? For example, were you connected to a shared or public network?

No

Do you know of any other individuals who also play at this casino, such as friends, family, or neighbors?

No

Thank you very much, kumarmanoj9540147, for providing all the necessary information. I will now transfer your complaint to my colleague, Peter (peter.c@casino.guru) , who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello there,

Thank you kumarmanoj9540147 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask M88 Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino's licensing authority doesn't offer a way to file a complaint there's no way to escalate it further.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter