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You have the option to make a deposit with a Visa and Master card I try to make the deposit but they don't accept it says there's a problem

Tem a opção de fazer depósito com cartão visa e Master card eu tento fazer o depósito mas eles não aceitam diz q tá com problema

Dear kauannyfabiana0,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have tried contacting the casino regarding this issue? Have you received any explanation? If yes, you could forward it to petronela.k@casino.guru.

Are there any other payment methods available, that you would consider acceptable in the future?

I know it seems like a lot of questions, but I want to understand the whole situation as thoroughly as possible.

Looking forward to hearing from you.

Best regards,

Petronela

Additional comments from the player:

"There is bitcoin but the deposit method there the minimum is 750 reais and for the card the minimum is 40 reais they said I can block my account and open another with a different currency if it is available for Brazil no problem but the balance I have of 550 reais I couldn't transfer to another account, that is, I would lose"

"Not only bitcoin, because the payment methods with visa or master card are not working and because there is the option there"

"Yes, I got in touch with them and about the card payment they said I can't"

Additional comments from the player:

"Tem a bitcoim mas o método de depósito por lá o mínimo é 750 reais e pelo o cartão o mínimo é 40 reais eles falaram q eu posso bloquear a minha conta e abrir outra com a moeda diferente se tá disponível para o Brasil não tem problema mas o saldo q tenho lá de 550 reais não tinha como transferir para outra conta ou seja eu perderia"

"Não só bitcoim pq os métodos de pagamento com cartão visa ou Master card não tá funcionando e pq tem a opção lá"

"Sim eu entrei em contato com eles e sobre o pagamento com cartão mim falaram q não pode"

Thank you, kauannyfabiana0, for your reply. Do I understand correctly that there is an outstanding balance of 550 R$? Is there any possibility for you to cash it out?

Zero chance for me to withdraw in anger I ordered to close my account

Possibilidade zero pra eu sacar com raiva mandei fechar minha conta

What alternative methods you have been offered to withdraw your funds, please?

Dear kauannyfabiana0,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.