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Subject: Complaint Against Linebet – Account Blocked & Deposited Funds Not Returned

Message:

Hello,

I am writing to file a formal complaint against Linebet regarding the handling of my account.

My account was blocked without a valid reason.

I have only deposited funds (14500 DZD) and have not engaged in any suspicious activity.

Despite providing all requested verification documents , I have not received any response or access to withdraw my funds.

Customer support keeps giving vague answers, claiming they cannot assist, and my deposited money remains inaccessible.

This situation is extremely concerning, and I believe it violates fair practice and responsible gambling policies. I request that Linebet immediately allows me to withdraw my deposited funds or provide a clear explanation of why my money is being withheld.

If the issue is not resolved promptly, I will escalate this complaint to the regulatory authority (Curaçao eGaming Control Board) and share my experience publicly on gambling complaint forums and review sites.

I hope for a fast and fair resolution.

Thank you for your attention.

[Wakil ******]

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Linebet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Did the casino approve your documents, to your knowledge?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Sir, my account was opened on February 28th, and I deposited 14,500 DZD on March 14th at 12:24 PM. I didn't receive my deposit until 4:51 PM. Before receiving it, I was contacting support, asking about the funds and the reason for the delay. They started threatening me, saying I was mentally ill and addicted, and that they would block my account until I recovered. They were talking nonsense. Before I could respond or defend myself, they blocked my account. I tried to inquire about the block and contacted all the relevant departments within Linebet, but I received no response. Yesterday, I was informed that my account has been permanently blocked and my personal funds have been frozen and confiscated. I will not be able to recover them. Therefore, I respectfully request that you look into my case and return my personal funds that are currently in my blocked account.

Thanks for the explanation of the situation.

• Did you have other accounts in this online casino? Were they blocked? Did you register only one account?
• Did the casino approve the documents you sent them to verify your account?

Please let me know.

All my accounts have been closed for no reason. They claim and accuse me of being mentally ill. When I contacted them and sent them all the personal documents proving that I am the account owner, they started asking me to contact the bank to contact them, and some trivial requests and orders that are impossible.

Thanks for your reply.

I apologize for any misunderstanding.

Have you opened only one player account or multiple player accounts in this online casino?

Are there any obstacles in providing the information and the documents that the casino requested? Have you provided these or similar documents in the past?

Looking forward to your reply.

There are no obstacles. I have sent them all the required documents, but they are stalling and do not want to respond to me and solve my problem.

Thanks for your reply.

I apologize for any misunderstanding.

• Have you opened only one player account or multiple player accounts in this online casino?

You wrote:

they started asking me to contact the bank to contact them, and some trivial requests and orders that are impossible.

Why is it impossible for you to get this information?

If there is any further communication between you and the casino, send it to me for review.

Please let me know.

I already send it but they didn't wanna get my money back

Hello Wakil,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your patience.

• Could you please provide more details regarding the verification documents the casino requested from you?
• What documents did the casino request? When did you provide the documents you considered adequate?
• When was the last time you were in contact with the support regarding the additional verification of your account and the refund of your most recent deposit?

Looking forward to your reply.

Dear Wakil,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The last time I contacted them was a month ago; they asked me for the PINs for my bank account and passport.

Dear Wakil,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Tomas

Hello there,

Thank you Wakil for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Linebet Casino for their help in resolving this complaint. We would like to know why the player's account was closed and what we can do to help resolve this issue.

Thank you!

Thank you, Thomas and Peter, for your help and for all your efforts to resolve my problem and help me regain my rights. Thank you so much again.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Please help me to get my money back Mr peter

I have tried to contact Linebet Casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn’t a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help change the casino's approach.

If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend that you contact the Curaçao Gaming Control Board and submit a complaint to them. The regulator states that it will not handle individual disputes between players and operators, but if you would like to try contacting them anyway, you can do so at: complaints@cga.cw.

Please let me know if you need help submitting the complaint or inform me how they responded if you decide to contact them on your own (peter.c@casino.guru).

I am sorry I could not be of more help on this occasion.

Best regards,

Peter