Linebet Casino - Spelarens insättningar har inte krediterats.

Madam, Sir,

I am writing to you to submit a formal complaint against the online betting platform Linebet (linebet.com), operated by Aspro NV, registered in Cyprus and operating under Curaçao license no. 8048/JAZ2016-053.

Problem description:

I made two separate deposits of 500 DH each, totaling 1,000 DH, into my Linebet account. Despite confirming these transactions, the funds were never credited to my gaming account.

Steps already taken:

I contacted Linebet customer service several times, via live chat and email to the official addresses. processing@linebet.com And support-en@linebet.com I contacted them to report this issue and request a refund or credit for my deposits. To date, I have received neither a satisfactory response nor any refund.

What I am asking for:

I request the immediate credit of my two deposits of 500 DH to my account, or failing that, the full reimbursement of the sum of 1,000 DH to my original means of payment.

I have all the necessary evidence available: screenshots of transactions, payment confirmations, and history of my exchanges with Linebet support.

Pending your intervention as mediator, I offer you my sincere thanks.

Linebet username: ID: [redacted]

Account email:

Filing date: 08/05/2026

Madame, Monsieur,

Je me permets de vous contacter afin de soumettre une plainte formelle à l'encontre de la plateforme de paris en ligne Linebet (linebet.com), exploitée par la société Aspro N.V., enregistrée à Chypre et opérant sous la licence Curaçao n° 8048/JAZ2016-053.

Description du problème :

J'ai effectué deux dépôts distincts d'un montant de 500 DH chacun, soit un total de 1 000 DH, sur mon compte Linebet. Malgré la confirmation de ces transactions de mon côté, les fonds n'ont jamais été crédités sur mon compte de jeu.

Démarches déjà effectuées :

J'ai contacté le service client de Linebet à plusieurs reprises, par chat en direct et par email aux adresses officielles processing@linebet.com et support-en@linebet.com, afin de signaler ce problème et obtenir le remboursement ou le crédit de mes dépôts. À ce jour, je n'ai reçu aucune réponse satisfaisante ni aucun remboursement.

Ce que je demande :

Je sollicite le crédit immédiat de mes deux dépôts de 500 DH sur mon compte, ou à défaut, le remboursement intégral de la somme de 1 000 DH sur mon moyen de paiement d'origine.

Je tiens à disposition toutes les preuves nécessaires : captures d'écran des transactions, confirmations de paiement, et historique de mes échanges avec le support Linebet.

Dans l'attente de votre intervention en tant que médiateur, je vous adresse mes sincères remerciements.

Nom d'utilisateur Linebet : ID : [redacted]

Email du compte :

Date des dépôts : 08/05/2026

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Stay safe.

Dear Senseicovid,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Jean

Dear Senseicovid,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru