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On a lucky night on 5/05/2026 I made 3 withdrawals totaling 700 euros, in which I made 3 withdrawals, only one of which fell into the account, i.e. only 300 euros went into my account, the other two withdrawals were unsuccessful.

ID: of transitions that didn't take place:

id 44649877 of 100 euros that was missing

id 441649693 or id 441649506 of 300 euros, only 1 of which was made. I'm going to send you the photos showing that the withdrawals were supposedly processed and a photo of my bank statement from last month, in which only one withdrawal of 300 euros was successful, the other 2 have been successful for a month and 5 days and nothing!

Numa noite de sorte no dia 5/05/2026 fiz 3 levantamentos que totalizavam 700 euros , na qual fiz 3 levantamentos, ao qual apenas um caiu na conta ou seja apenas 300 euros foram para a minha conta, os outros dois levantamentos não foram bem sucedidos.

ID: de transições que não se realizaram:

id 44649877 de 100 euros que ficou em falta

id 441649693 ou id 441649506 de 300 euros que apenas 1 deste foi realizado vou mandar as fotos em que comprovo que supostamente o levantamentos foram processados e a foto do meu extrato bancário do mês passado em que apenas um levantamento de 300 euros foi bem sucedido os outros 2 já passa um mês e 5 dias e nada !

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you contacted the casino customer support to ask about the two withdrawals that you have not yet received? If so, what response did you receive?
• Have you used the same payment method for all three of your withdrawal requests?
• What types of games did you play to accumulate your winnings of €700?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika