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Complaint against Legiano Casino – payout of €3,000

Dear Casino Guru Team,

I would like to file a complaint against Legiano Casino and request your assistance in obtaining the payout of my legally obtained winnings of €3,000.

I played at Legiano and won €3,000. I have requested a withdrawal. However, due to various complaints from other players about Legiano, I am worried whether my winnings will actually be paid out in full.

I would like to explicitly state that I am prepared to submit all required verification documents and await the casino's standard checks. I simply want to ensure that my withdrawal is processed correctly and in accordance with the applicable terms and conditions.

I therefore ask Casino Guru to investigate the case and, if necessary, contact Legiano so that the payout of my winnings of €3,000 is carried out properly.

If needed, I can provide you with screenshots, the payout history, game history, and other evidence.

Thank you for your support.

Best regards

Caner

Beschwerde gegen Legiano Casino – Auszahlung von 3.000 €

Sehr geehrtes Casino-Guru-Team,

ich möchte eine Beschwerde gegen Legiano Casino einreichen und bitte Sie um Unterstützung bei der Auszahlung meines rechtmäßig erzielten Gewinns in Höhe von 3.000 €.

Ich habe bei Legiano gespielt und dabei einen Gewinn von 3.000 € erzielt. Die Auszahlung habe ich ordnungsgemäß beantragt. Aufgrund verschiedener Beschwerden anderer Spieler über Legiano mache ich mir jedoch Sorgen, ob mein Gewinn tatsächlich vollständig ausgezahlt wird.

Ich möchte ausdrücklich klarstellen, dass ich bereit bin, alle erforderlichen Verifizierungsunterlagen einzureichen und die normalen Prüfungen des Casinos abzuwarten. Ich möchte lediglich sicherstellen, dass meine Auszahlung korrekt und entsprechend den geltenden Bedingungen bearbeitet wird.

Ich bitte Casino Guru daher, den Fall zu prüfen und Legiano gegebenenfalls zu kontaktieren, damit die Auszahlung meines Gewinns in Höhe von 3.000 € ordnungsgemäß durchgeführt wird.

Ich kann Ihnen bei Bedarf Screenshots, die Auszahlungshistorie, Spielhistorie sowie weitere Nachweise zur Verfügung stellen.

Vielen Dank für Ihre Unterstützung.

Mit freundlichen Grüßen

Caner

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you been asked to submit any identity documents to the casino for the verification of your account?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play to accumulate the winnings you have been trying to withdraw?
• When was the last time the casino communicated with you regarding the delay in processing your withdrawal request? How did they explain the reason for the delay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika